Administrative Assistant - Tour Operator

Are you organized, detail-oriented, and passionate about travel? We are looking for a reliable and proactive Administrative Assistant to support our senior travel consultants in delivering exceptional service to our clients.

• Previous experience in administration or customer service
• Strong organizational and multitasking skills
• Excellent verbal and written communication
• Proficiency in Microsoft Office (Word, Excel, Outlook) and WETU
• High attention to detail and accuracy
• Ability to work in a fast-paced environment

• Provide day-to-day administrative support to travel consultants
• Assist with booking flights, accommodation, and travel packages
• Prepare and organize client itineraries and travel documents
• Respond to customer enquiries via phone and email
• Maintain accurate client records and filing systems
• Process invoices, payments, and confirmations
• Liaise with airlines, hotels, and other travel partners
• Track supplier responses and escalate issues to the Senior Consultant when necessary
• Manage schedules, appointments, and general office coordination
• Handle follow-up communications to ensure client satisfaction before, during, and after travel

• Supportive and friendly work environment
• Opportunity to grow within the travel industry
• Exposure to exciting travel destinations and industry knowledge
• Competitive salary (based on experience)