Medical Secretaries and Administrative Assistants
What is a Medical Secretaries and Administrative Assistants?
Medical Secretaries and Administrative Assistants play a vital role in the healthcare industry by providing essential administrative support to healthcare professionals and organizations. They are responsible for managing various administrative tasks that help ensure the smooth operation of medical offices, hospitals, and clinics. Their duties often include scheduling appointments, managing patient records, handling medical billing and insurance claims, and coordinating communication between patients and healthcare providers. In addition, these professionals must maintain patient confidentiality and comply with medical regulations while utilizing various software and technologies to facilitate their work. Their expertise in organization, attention to detail, and interpersonal communication skills are crucial in creating a positive experience for patients and supporting the healthcare team effectively.
Tasks
- Answer telephones and direct calls to appropriate staff.
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
- Complete insurance or other claim forms.
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
- Transmit correspondence or medical records by mail, e-mail, or fax.
Technology Skills
- Medical software
- Word processing software
- Accounting software
- Data base user interface and query software
- Electronic mail software
Tools Used
- Photocopiers
- Magnetic stripe readers and encoders
- Hospital intercom systems
- Notebook computers
- Premise branch exchange PBX systems
Knowledge
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Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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Administrative
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
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Medicine and Dentistry
Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
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Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Skills
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Speaking
Talking to others to convey information effectively.
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Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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Service Orientation
Actively looking for ways to help people.
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Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.
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Complex Problem Solving
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Abilities
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Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
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Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
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Written Comprehension
The ability to read and understand information and ideas presented in writing.
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Speech Clarity
The ability to speak clearly so others can understand you.
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Speech Recognition
The ability to identify and understand the speech of another person.
Education
How much education does a new hire need to perform a job in this occupation?
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High school diploma or equivalent
or: GED, High School Equivalency Certificate
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Associate's degree
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Post-secondary certificate
Awarded for training completed after high school (for example, in Personnel Services, Engineering-related Technologies, Vocational Home Economics, Construction Trades, Mechanics and Repairers, Precision Production Trades)
Work Activities
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Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
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Processing Information
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
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Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
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Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
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Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
Detailed Work Activities
- Answer telephones to direct calls or provide information.
- Maintain medical records.
- Transcribe spoken or written information.
- Compile data or documentation.
- Schedule appointments.
Work Interests
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Conventional
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
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Social
Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
Job Outlook
Projected salary and job growth
$31900.0 - $58340.0
New job opportunities are likely in the future. : Average
Assessment
Related assessments and tests
No assessment available.