First-Line Supervisors of Personal Service Workers
What is a First-Line Supervisors of Personal Service Workers?
First-Line Supervisors of Personal Service Workers are professionals who oversee and coordinate the activities of workers in various personal service settings. These supervisors play a critical role in managing teams engaged in services such as beauty and wellness, health care support, and hospitality. They ensure that services are delivered effectively while maintaining quality standards and customer satisfaction. First-Line Supervisors handle scheduling, training, and performance evaluations, as well as resolving any issues that arise during service delivery. They must possess strong leadership and communication skills to motivate their teams and ensure compliance with organizational policies and safety regulations. Additionally, they often serve as a link between upper management and front-line employees, advocating for the needs and concerns of both sides to enhance the overall operation of the service establishment.
Tasks
- Train workers in proper operational procedures and functions and explain company policies.
- Meet with managers or other supervisors to stay informed of changes affecting operations.
- Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
- Recruit and hire staff members.
- Resolve customer complaints regarding worker performance or services rendered.
Technology Skills
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Spreadsheet software
- Microsoft Excel
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Presentation software
- Microsoft PowerPoint
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Electronic mail software
- Microsoft Outlook
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Point of sale POS software
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Office suite software
- Microsoft Office software
Tools Used
- Mobile medical services automated external defibrillators AED or hard paddles
- Photocopiers
- Notebook computers
- Laser printers
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Desktop computers
Knowledge
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Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
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Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
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Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Skills
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Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
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Coordination
Adjusting actions in relation to others' actions.
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Management of Personnel Resources
Motivating, developing, and directing people as they work, identifying the best people for the job.
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Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
Abilities
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Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
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Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
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Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
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Speech Clarity
The ability to speak clearly so others can understand you.
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Speech Recognition
The ability to identify and understand the speech of another person.
Education
How much education does a new hire need to perform a job in this occupation?
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Associate's degree
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Some college, no degree
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High school diploma or equivalent
or: GED, High School Equivalency Certificate
Work Activities
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Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
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Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
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Identifying Objects, Actions, and Events
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
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Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
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Documenting/Recording Information
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Detailed Work Activities
- Explain regulations, policies, or procedures.
- Train service staff.
- Maintain knowledge of business operations.
- Assign duties or work schedules to employees.
- Resolve customer complaints or problems.
Work Interests
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Enterprising
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
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Conventional
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
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Social
Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
Job Outlook
Projected salary and job growth
$31330.0 - $72000.0
This career will grow rapidly in the next few years.
Assessment
Related assessments and tests
No assessment available.