SOUTH AFRICA · SALARY IN RANDS

First-Line Supervisors of Non-Retail Sales Workers

What the work involves, the skills employers want, and how to get started in South Africa.

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What do First-Line Supervisors of Non-Retail Sales Workers do?

First-Line Supervisors of Non-Retail Sales Workers are individuals responsible for overseeing and coordinating the activities of sales teams that do not operate in retail environments. This role typically involves managing a team of sales representatives or agents, ensuring they meet sales targets and adhere to company policies. These supervisors play a critical role in strategizing sales approaches, training staff, motivating team members, and providing guidance on effective sales techniques. They also monitor performance through metrics and provide feedback to improve efficiency. Their work can span various sectors, including wholesale trade, manufacturing, and service areas where non-retail sales occur. Strong interpersonal skills, strategic thinking, and a deep understanding of their industry are essential for success in this position. Overall, First-Line Supervisors of Non-Retail Sales Workers are key players in driving sales performance and enhancing team productivity, directly contributing to the success of their organizations.

What the work actually is

  • Monitor sales staff performance to ensure that goals are met.
  • Provide staff with assistance in performing difficult or complicated duties.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
  • Listen to and resolve customer complaints regarding services, products, or personnel.
  • Keep records pertaining to purchases, sales, and requisitions.

Skills employers expect

Skills

  • Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Management of Personnel Resources Motivating, developing, and directing people as they work, identifying the best people for the job.
  • Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Speaking Talking to others to convey information effectively.
  • Coordination Adjusting actions in relation to others' actions.

Abilities

  • Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression The ability to communicate information and ideas in speaking so others will understand.
  • Speech Recognition The ability to identify and understand the speech of another person.
  • Speech Clarity The ability to speak clearly so others can understand you.
  • Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.

Knowledge

  • Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Personnel and Human Resources Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  • Economics and Accounting Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
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How people get into it

Education of new hires

Bachelor's degree
High school diploma or equivalent
or: GED, High School Equivalency Certificate
Some college, no degree

A normal week

  • Communicating with Supervisors, Peers, or Subordinates
  • Coaching and Developing Others
  • Getting Information
  • Guiding, Directing, and Motivating Subordinates
  • Making Decisions and Solving Problems

Tools used on the job

Tools

  • Printer calculator Printing calculators
  • Mobile phones Smart phones
  • Notebook computers Laptop computers
  • Special purpose telephones Multiline telephone systems
  • Laser fax machine Laser facsimile machines

Who it suits

Enterprising

Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.

Conventional

Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.

Social

Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.

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Questions people ask

How much do First-Line Supervisors of Non-Retail Sales Workers earn in South Africa?

First-Line Supervisors of Non-Retail Sales Workers salaries in South Africa vary by experience, province and employer.

What do First-Line Supervisors of Non-Retail Sales Workers do?

Monitor sales staff performance to ensure that goals are met, Provide staff with assistance in performing difficult or complicated duties and Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.

How do I know if this career fits me?

Take the free Assessify career assessment. It matches your answers to careers and shows the South African salary next to each one.