First-Line Supervisors of Non-Retail Sales Workers
What is a First-Line Supervisors of Non-Retail Sales Workers?
First-Line Supervisors of Non-Retail Sales Workers are individuals responsible for overseeing and coordinating the activities of sales teams that do not operate in retail environments. This role typically involves managing a team of sales representatives or agents, ensuring they meet sales targets and adhere to company policies. These supervisors play a critical role in strategizing sales approaches, training staff, motivating team members, and providing guidance on effective sales techniques. They also monitor performance through metrics and provide feedback to improve efficiency. Their work can span various sectors, including wholesale trade, manufacturing, and service areas where non-retail sales occur. Strong interpersonal skills, strategic thinking, and a deep understanding of their industry are essential for success in this position. Overall, First-Line Supervisors of Non-Retail Sales Workers are key players in driving sales performance and enhancing team productivity, directly contributing to the success of their organizations.
Tasks
- Monitor sales staff performance to ensure that goals are met.
- Provide staff with assistance in performing difficult or complicated duties.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
- Listen to and resolve customer complaints regarding services, products, or personnel.
- Keep records pertaining to purchases, sales, and requisitions.
Technology Skills
- Customer relationship management CRM software
- Video creation and editing software
- Video conferencing software
- Enterprise resource planning ERP software
- Accounting software
Tools Used
- Printer calculator
- Mobile phones
- Notebook computers
- Special purpose telephones
- Laser fax machine
Knowledge
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Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
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English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
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Economics and Accounting
Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
Skills
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Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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Management of Personnel Resources
Motivating, developing, and directing people as they work, identifying the best people for the job.
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Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
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Speaking
Talking to others to convey information effectively.
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Coordination
Adjusting actions in relation to others' actions.
Abilities
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Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
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Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
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Speech Recognition
The ability to identify and understand the speech of another person.
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Speech Clarity
The ability to speak clearly so others can understand you.
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Deductive Reasoning
The ability to apply general rules to specific problems to produce answers that make sense.
Education
How much education does a new hire need to perform a job in this occupation?
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Bachelor's degree
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High school diploma or equivalent
or: GED, High School Equivalency Certificate
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Some college, no degree
Work Activities
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Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
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Coaching and Developing Others
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
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Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
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Guiding, Directing, and Motivating Subordinates
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
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Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
Detailed Work Activities
- Monitor sales activities.
- Supervise sales or support personnel.
- Contact current or potential customers to promote products or services.
- Establish operational policies.
- Gather customer or product information to determine customer needs.
Work Interests
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Enterprising
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
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Conventional
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
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Social
Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
Job Outlook
Projected salary and job growth
$48640.0 - $164420.0
New job opportunities are less likely in the future. : Below Average
Assessment
Related assessments and tests
No assessment available.