Concierges
What is a Concierge?
A concierge is a professional who assists guests in hotels, resorts, or residential buildings by providing personalized services and information to enhance their experience. Concierges are often the first point of contact for guests and play a vital role in ensuring their comfort and satisfaction during their stay. Their responsibilities may include booking reservations for restaurants, arranging transportation, offering recommendations for local attractions, and fulfilling special requests. They possess in-depth knowledge of the area and a network of contacts that can help them manage guest needs efficiently. The role of a concierge requires exceptional customer service skills, problem-solving abilities, and a commitment to providing a high level of hospitality. In addition to the traditional hotel setting, some concierges may work in corporate environments or for private clients, tailoring their services to meet specific demands and preferences.
Tasks
- Provide directions to guests.
- Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
- Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
- Make travel arrangements for sightseeing or other tours.
- Provide business services for guests, such as sending or receiving faxes or shipping packages.
Technology Skills
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Electronic mail software
- Microsoft Outlook
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Presentation software
- Microsoft PowerPoint
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Accounting software
- Billing software
- Budgeting software
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Internet browser software
- Web browser software
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Office suite software
- Microsoft Office software
Tools Used
- Special purpose telephones
- Photocopiers
- Mobile phones
- Notebook computers
- Laser printers
Knowledge
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Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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Administrative
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
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Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
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Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Skills
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Service Orientation
Actively looking for ways to help people.
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Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
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Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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Speaking
Talking to others to convey information effectively.
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Coordination
Adjusting actions in relation to others' actions.
Abilities
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Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
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Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
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Speech Clarity
The ability to speak clearly so others can understand you.
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Speech Recognition
The ability to identify and understand the speech of another person.
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Deductive Reasoning
The ability to apply general rules to specific problems to produce answers that make sense.
Education
How much education does a new hire need to perform a job in this occupation?
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High school diploma or equivalent
or: GED, High School Equivalency Certificate
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Some college, no degree
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Associate's degree
Work Activities
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Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
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Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
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Communicating with People Outside the Organization
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
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Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
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Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Detailed Work Activities
- Provide patrons with directions to locales or attractions.
- Arrange services or reservations for patrons.
- Provide attraction or event information to patrons.
- Deliver items.
- Arrange delivery of goods or services.
Work Interests
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Social
Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
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Enterprising
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
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Conventional
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
Job Outlook
Projected salary and job growth
$29510.0 - $57270.0
New job opportunities are likely in the future. : Average
Assessment
Related assessments and tests
No assessment available.