Utilities - Customer Service Advisor

You'll be working from offices based in Southern Suburbs, Cape Town. This campaign deals with inbound and outbound calls as well as various back-office pieces and general enquiries. You will respond to all incoming and outbound calls in a professional, courteous, and friendly manner using the relevant campaign guidelines, scripts and systems. With frequent calls, the pace is quick, ensuring a dynamic day assisting numerous people daily. Full training and ongoing coaching are provided throughout your career. While prior knowledge is not expected, you will need to have a willingness to learn and a drive to excel. If you possess these qualities, you are going to thrive here!

• Minimum passed Grade 11 / Matric
• Minimum of 6 months to 1 year experience as a utilities advisor in a BPO environment
• Must be available to work rotational shifts, weekends, and public holidays in line with client requirement
• Clear credit and criminal record check
• Computer literate
• Effective written and verbal communication skills
• Experience working in a Contact Centre is essential

• Career development and opportunities to apply for internal promotions following your probationary period.
• Monthly, quarterly and annual awards with prizes.
• Employee Assistance Program (EAP) and Mental Health First Aider support.
• Tree in the Sigma Forest when you pass probation to support your carbon footprint.
• Medical insurance covering doctor visits, optometrist appointments, dental assistance, funeral cover, group life cover - all free for the Sigma Family.
• Transportation benefits - shuttle services to ease travel to work.
• Community and collaboration through internal social media platform.
• Equal, diverse, and inclusive workplace - all welcome.

You are someone who is dedicated to providing outstanding customer service. Your commitment to your role shines through as you genuinely enjoy helping people with their concerns, possessing excellent listening, communication, and empathy skills. Confidently engaging with individuals to address customer inquiries and conflicts. Adapting to change comes naturally, comfortable both in independent work and team settings. Striving toward KPIs, you welcome feedback and maintain a positive outlook. You excel under pressure, diligently tracking your targets in a fast paced work environment.