TLC Field Service Advisor - TLC Head Office

TLC Head Office has an opportunity for a TLC Field Service Advisor. You will be responsible for implementing and maintaining all aspects of the TLC franchise system within responsible stores.

• Grade 12 - Matric or Senior Certificate or relevant qualification
• 2 - 5 years' experience in a store retail management discipline

• Sales/Marketing/Operations Management diploma/ Degree
• Experience within a pharmacy environment

• Ensure that operational standards and operating systems are adhered to
• Conduct regular store visits in line with the FSA checklist
• Monitor store ordering processes and ensure stock levels flow
• Ensure that the merchandising is accurate
• Liaise with pharmacy regarding planned and suggested orders and external suppliers
• Ensure that all required TLC corporate identity (CI) for stores is updated
• Administer ongoing training in store
• Monitor and support franchisees. Assist franchisee where needed
• Review store BI reports and discuss with management
• Drive store compliance and ensure operational standards and procedures are adhered to by franchisee
• Maintain continuous communication with store
• Recommend improvements and implement new processes and programs where necessary
• Effectively manage field services issues, stock management and merchandising requirements for all franchisees
• Participate in TLC store opening (conversions or new stores) projects and ensure operational logistics with the franchisee are in place
• Analyse new store operational requirements and devise operational support plan
• Implement all new business integration project plans from start to finish
• Coordinate activities related to the receiving and pricing of stock in preparation for the opening of the store
• Ensure that any rising issues or concerns are managed or escalated to the project team and resolved efficiently
• Implement all TLC franchisee marketing and advertising campaigns at store level, in conjunction with the Marketing Department
• Ensure store staff is trained and able to sell/market the assigned campaign
• Oversee the stores financial performance to ensure a profitable franchise model.
• Evaluate and analyse store financial benchmarks and turnover figures monthly
• Communicate negative growth immediately and manage recovery plans, in conjunction with the Franchisee and TLC management team
• Assist the franchisee with any reasonable duties in the trading routine and optimising the operations of the store
• Planning work schedules, including weekly and monthly timetables to ensure alignment with store support

• Excellent telephone manner and language communication skills
• English & Afrikaans - read, write and speak well

• Market related salary
• Medical aid
• Provident fund
• Staff account

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem's approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem's Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.