Tender & Service Specialist

Join us as a Tender & Service Specialist and play a key role in managing the complete lifecycle of service-related projects. This role connects sales and operations-identifying and bidding for engineering service contracts (quotations/tenders) and, once secured, leading the smooth technical execution, resource scheduling, and financial closure of each service order.

Sales Team Interface: Support the Service Sales team with presales preparation.

Technical Scoping: Review RFQs/RFPs to define the Scope of Work (SoW), technical specifications, and resource requirements.

Cost Estimation: Prepare cost estimates for labour, parts, subcontractors, and travel.

Bid Compilation: Compile the complete tender pack, ensuring full compliance with B BBEE, Tax Clearance, COID, and all technical returnables.

Vendor Liaison: Source and compare supplier quotations for specialized components.

Project Kick-off: Convert approved quotations into Service Orders/Job Cards within the ERP system.

Resource Scheduling: Coordinate with the Service Operations Manager to dispatch and schedule field service technicians or engineers, ensuring they are equipped with the appropriate tools and PPE.

Logistics Management: Monitor procurement and delivery timelines to ensure required parts are available and downtime is minimized.

Compliance Oversight: Ensure safety files and fitness certificates comply with OHS requirements.

Client Management: Act as the primary point of contact for client updates, variations, and progress communications.

WIP Tracking: Track Work in Progress to ensure service execution aligns with quoted margins.

Invoicing: Facilitate sign off of Job Cards/Timesheets and initiate final invoicing after successful commissioning or handover.

Reporting: Maintain a Win/Loss tender register and prepare Execution Efficiency reports for the Service Unit.

Compliance: Ensure adherence to internal and external regulations, HSE policies, and quality standards.

Demonstrate strong collaboration and a disciplined approach to delivering accurate, high quality results.

Uphold Hitachi Energy's values of safety and integrity-taking responsibility for actions while supporting colleagues and the business.

A bachelor's degree in electrical engineering or equivalent experience.

3-5 years' experience in an engineering services environment, with proven expertise in bid and tender compilation.

Ability to interpret engineering drawings and schematics and compile accurate Bills of Quantities (BoQs).

Advanced MS Excel skills, with working knowledge of MS Project and ERP systems (e.g., SAP Ariba).

Familiarity with PPPFA regulations (80/20 and 90/10) and South African B BBEE codes.

Strong deadline management and the ability to shift effectively between sales focused and logistics focused tasks.

Willingness to travel across assigned countries as required.

Proficiency in spoken and written English.

Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.

With over a century in pioneering mission critical technologies like high voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time - balancing soaring electricity demand, while decarbonizing the power system.

Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.