TRAFFIC
Western Cape
Team Leader, Customer Care - Build a High-Performing Team
Sigma Connected Group
Job Description
Sigma Connected Group in Cape Town is looking for a Team Leader to manage a team of Customer Advisors. The role involves driving operational performance, coaching team members, and ensuring compliance with regulatory standards. Candidates must have at least 2 years' experience in debt collection and BPO sectors, alongside strong communication and leadership skills. Benefits include medical insurance and opportunities for career development within a supportive environment.
About This Role
Career insights for First-Line Supervisors of Non-Retail Sales Workers positions
Salary Benchmark
$84,570/year
Source: O*NET (USD)
Key Skills for This Role
Active Listening
Management of Personnel Resources
Monitoring
Speaking
Coordination
Common Technologies
Oracle Marketing Cloud
Salesforce Platform
Salesforce Sales Cloud
YouTube
Cisco Webex
8x8 Work
Zoom
Microsoft Dynamics 365
First-Line Supervisors of Non-Retail Sales Workers Insights
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