Spanish Customer Service Host

We are part of Super Group, a NYSE listed digital gaming company, and through DigiOutsource we build market leading online gaming solutions. Our multidisciplinary teams focus on product excellence, customer experience and security, helping our players enjoy high performance gaming experiences.

• Provide world class customer service by responding to queries via telephone, email and online chats.
• Process and resolve incoming and outgoing contacts in a multimedia environment.
• Enter pertinent information into relevant databases.
• Complete tasks assigned during the shift.
• Build and manage customer relationships and cross sell products and services.
• Problem solve customer related queries and take full responsibility for resolving issues.
• Manage time effectively and adhere to shift schedules.
• Perform additional tasks as directed by managers or shift supervisors.

• Clear, confident written and verbal communication skills.
• Ability to break down complex ideas into simple, understandable terms.
• Collaborative mindset for working smoothly with cross functional teams.
• Strong organisational skills with the ability to manage multiple projects simultaneously.
• Exceptional attention to detail and commitment to high quality work.
• Adaptability, staying sharp, productive and positive in fast moving environments.
• Ability to handle complex interactions clearly and effectively.
• Matric with 2 years of customer service experience or a completed degree/diploma (no prior experience required).
• Must be available to work 24/7 shifts.
• Must have reliable transport.
• Credit and criminal record checks will be conducted as part of the hiring process.

• In depth knowledge of sports betting markets, including odds calculation, betting types and market trends.
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations.
• Familiarity with gambling regulations and compliance requirements in various jurisdictions.
• Experience developing and executing customer retention strategies.
• Expertise in managing multiple customer contacts simultaneously.

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

• Group Life Cover
• Funeral Fund Benefit
• Income Continuation Benefit
• Medical Aid Subsidy
• Retirement Annuity Subsidy

Applicants will undergo credit and criminal record checks to ensure trust and honesty, as these are binding job requirements. All checks will be conducted confidentially and solely for verification purposes.