Spa Receptionist Back Up Therapist

The Spa Reservationist is the first point of contact for our guests, creating a seamless and welcoming booking journey that reflects Steenberg Spa's purpose of "Restoring self through connection." This role ensures that all spa reservations are handled with accuracy, efficiency, and warmth, while supporting the spa reception team when required.

• Handle all spa reservation enquiries (phone, email, WhatsApp, in person) with professionalism, warmth, and efficiency.
• Provide knowledgeable guidance on spa treatments, packages, promotions, and thermal suite offerings.
• Recommend and upsell treatments, packages, and retail products to maximise guest experience and revenue.
• Manage the spa booking system to ensure accurate scheduling of therapists, facilities, and services.
• Confirm bookings and send pre arrival communications to ensure guests are well prepared.
• Handle group bookings and coordinate with the hotel and restaurant reservations team when required.
• Maintain guest confidentiality at all times.
• Welcome guests warmly to the spa and provide an introduction to facilities.
• Step in to support the Spa Front Desk team when required, including check ins, check outs, cash up, reports, and guest assistance.
• Handle payments, voucher redemptions and billing with accuracy.
• Assist with stock control and retail displays as needed.
• Provide administrative support to the Spa Manager (e.g., reporting, filing, correspondence).
• Uphold the Steenberg Spa guest promise: "A sanctuary where you invest in elevating spa experiences."
• Ensure all interactions embody the Spa's purpose of restoring self through connection.
• Deliver service in line with guiding principles:
  • Advance others' best interests - anticipate guest needs and personalise experiences.
  • Take accountability - own guest queries and ensure resolution.
  • Embody professional excellence - maintain high standards in appearance, conduct, and communication.
  • Invite feedback - welcome guest input to continually enhance experiences.
  • Build on lessons learnt - apply insights to improve processes and service delivery.
  • Consider the whole.

Previous experience in a luxury spa, wellness, or hospitality environment preferred.

Reservations or reception experience essential.

Knowledge of spa treatments and terminology advantageous.

Matric certificate (essential), hospitality or spa related qualification (advantageous).

• Grade 12
• 2-3 years' experience in a 5 environment

Immediately