Sky Pool Receptionist

We are recruiting for a Receptionist to join us at Embassy Gardens.

Ballymore is a family owned business with over 40 years in establishment. We are an innovative and dynamic property developer with more than 80 awards, managing 11,000 homes across 12 luxury residential developments in London.

Hours: 10:00 - 21:00 / Days

Shift Pattern: 4 on - 4 off

Contract: 40 hpw/ 6 Months FTC

• Check residents in to the facility using the booking system.
• Manage the bookings/reservations for the facilities on Level 10.
• Work with the Fitness Team and do hourly changing room checks.
• Assist with the security of residents and the building, ensuring that the safety of all residents and visitors is maintained.
• Be responsible for the supply of towels/slippers/robes for the residents if requested via booking process.
• Cooperate with the Fitness Team in making sure the operations on Level 10 run smoothly and effectively.
• Coordinate with Darby's staff regarding available seating options in the Orangery.
• Always answer the phone and assist in addressing queries from residents/guests.
• Answer all residents/guests questions and concerns. Deal with complaints professionally and effectively, where necessary refer to the appropriate person.
• Stock all laundry items and manage the daily collection of dirty/clean laundry.
• Be the first point of contact with residents and meet and greet all residents/guests.
• Ensure you are always visible and available for residents/guests.
• Complete daily end of day cash payments.
• Do hourly walk arounds of the facility to ensure areas are clean, tidy, and safe for residents/guests.
• Represent the company in a professional and positive manner at all times.
• Maintain a clean and neat appearance. Correct uniform must always be worn.
• Ensure the smooth running of the communication systems within Level 10, i.e., telephone, radio, EG Life app and emails.
• Liaise with cleaning staff regarding cleanliness of Level 10 and its amenities.
• Report to the FM any security/health and safety issues.
• Report to the FM any incidents or complaints and keep note of all of them.
• Report all issues to the FM.
• Keep up to date with all SOPs and ensure they are signed and acknowledged.
• Maintain a good appearance in yourself and your workstation.
• Pro actively deal with maintenance and cleaning problems identified within the facility.
• Maintain a safe environment for all people using the facility.
• Report any accidents and record accordingly.
• Always maintain confidentiality concerning residents and business of Ballymore Properties Ltd and Personnel.
• Take appropriate action in the event of an emergency.
• Ensure all relevant correspondence is forwarded without delay to the FM.
• Adhere to the timekeeping of the role so there is no lapse in service.

• Front Facing Customer Service Experience.