Service Administrator and Co_Ordinator

• Service Calls in Axapta (ERP):
• Opening of all Service Calls (send tasks to FSM)
• Load lines and create picking lists
• Follow up on spares delivery
• Costing of Service calls
• Follow up on POD's from Stores / Customers
• Investigate discrepancies in time or material usage and update call details accordingly
• Send costings via Laserfiche for approval
• Manage and ensure Work in Progress is live and report on status and relevant actions
• Invoicing:
• Create pro forma invoices for O/N requests, if O/N has not already been obtained
• Invoice customer and forward Invoice to customer via Laserfiche
• Follow up on outstanding customer POs.
• Escalate unresolved PO delays to divisional managers after 5 working days.
• Process credit notes (follow Laserfiche approval process)
• Call Management:
• Update call statuses as progress of call changes
• Follow up on Invoiced Parts Order calls with relevant Team Members
• Follow up with Suppliers on outstanding Purchase orders / spares delivery
• Create Batches (as communicated by Service Planner/Supervisor/Manager)
• Ensure that batches are delivered within the same month
• Upload supporting documents to SharePoint (Central Admin Folder)
• Process Advance Billing invoices (as requested from Accounts Dept)

Matric Certificate and previous experience in Axapta will be an advantage

GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.