Senior Training and Quality Manager

Senior Training and Quality Manager page is loaded Senior Training and Quality Managerlocations: ZAF Cape Town - 18 Main Rd, Claremont, Cape Town, 7708: ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Towntime type: Full timeposted on: Posted Todaytime left to apply: End Date: March 30, 2026 (5 days left to apply)job requisition id: RJob Title:Senior Training and Quality ManagerJob Description Join Our Team as a Senior Manager of Training & Quality! Your Adventure Awaits: Lead with Purpose: Drive and inspire a team of Client Training Associates, ensuring seamless support and guidance as they tackle technical challenges head-on. Your leadership will steer them towards success and satisfaction! Master of Coordination: Take charge of organizing backlog and live support schedules, ensuring a seamless transition to our cutting-edge product. Your strategic planning will be key to our team's success. Champion of Knowledge: Oversee the training of both internal and external clients, sharing your expertise and providing valuable insights to various departments through product overviews and conversion mapping. Trailblazer in Training: Design and deliver captivating course agendas, tailor curriculum content to diverse learner needs, and align with customer goals to create an unforgettable learning experience. People Developer: Conduct performance reviews, schedule trainers for seamless conversions, and lead engaging status meetings. Your ability to manage and nurture talent will fuel our team's growth. Engagement Expert: Analyze training feedback, manage conflicts with finesse, and conduct internal classes to keep our staff knowledgeable and ready to tackle any challenge. Problem-Solving Pro: Provide swift and competent software support, rapidly identifying and resolving issues for clients. What You Bring to the Table: Educational Foundation: A Bachelor's Degree in a related field from a four-year college or university is preferred, along with ten years of relevant experience, including two to four years of progressive management experience. Communication Excellence: Outstanding written and verbal communication skills, with the ability to effectively present information to both internal and external associates. Technical Savvy: Advanced Microsoft Office skills to streamline operations and enhance productivity. Organizational Prowess: Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment. Leadership Excellence: Demonstrated ability to mentor, coach, and provide direction to a team, fostering a professional and customer service-focused environment. Initiative and Ownership: Showcasing a proactive mindset with a focus on continuous improvement. Adaptability and Flexibility: Willingness and ability to travel as needed. Group Management: Experience managing functional groups and leading them to success.Join us and bring your passion for training and leadership to a company that values innovation and excellence. If you're ready to take your career to the next level and make a significant impact, we want to hear from you! Apply now and be a part of our exciting journey! Location:ZAF Cape Town - 18 Main Rd, Claremont, Cape Town, 7708Language Requirements:Time Type:Full time# Mission: Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.# Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.