Senior After- Hours Travel Consultant (Permanent)

As a Senior After Hours Corporate Travel Consultant, you are the trusted extension of The Travel Group's premium service outside of standard business hours, ensuring uninterrupted, high touch support for our most valued corporate clients. You act as a calm, decisive problem solver who delivers seamless travel solutions with precision, discretion, and urgency, while maintaining the highest standards of client care and operational excellence.

• Provide immediate, 24/7 response to all client calls, WhatsApp messages, and urgent travel requests
• Deliver seamless continuity by using CRM data and existing booking history to avoid repeated client queries
• Offer proactive, solution driven travel support, resolving complex requests under pressure
• Ensure all bookings are accurate, strategic, and aligned to client preferences and expectations
• Identify opportunities for upselling, cross selling, and enhancing client value

• Manage end to end booking processes including quoting, ticketing, invoicing, and payments within strict timeframes
• Maintain full accuracy, confidentiality, and compliance in all client interactions and documentation
• Contribute consistently to individual and team revenue targets through commercial awareness and opportunity spotting
• Provide clear handovers to daytime consultants where required to ensure continuity of service

• Maintain exceptional service levels for VIP corporate clients at all times
• Deliver tailored recommendations with clear reasoning on routing, cost, and options
• Conduct bi annual visits to key clients to maintain strong relationships and service alignment
• Uphold strict confidentiality and represent The Travel Group's premium service standards

• Minimum 5 years' experience in VIP corporate travel consulting (C suite or HNW clients preferred)
• Strong proficiency in Amadeus, Microsoft Outlook, and back office systems
• Expert knowledge of international fares, complex itineraries, and high touch travel management
• Exceptional attention to detail with a zero error mindset
• Strong commercial acumen and ability to meet revenue targets

Ferndale, Randburg

• Calm, confident, and highly responsive under pressure
• Strong communicator with boardroom level professionalism
• Highly autonomous and proactive problem solver
• Adaptable, disciplined, and detail focused
• Naturally client centric with a passion for service excellence