Sea-freight Channel Controller

We do this to better understand how visitors use our site and to offer you a more personal experience. Please see our for more information. About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - Primary duties & responsibilities Clients indent monitoring. Registration of straight and handover documents. Payment of COD handover documents. Tracking ETA of MBL (Master Bill) with shipping lines / local agents for straight and handover documents. Checking documents for customs clearance request / obtain any documents required. Open Seafreight import clearing file. Record any special instructions on file cover. Hand complete file to customs broking department for customs clearance. Prepare customer tax invoice. Arrange delivery with nominated transporters Scan and save full batch of documents to Server (Document Database). If any damages reported by the depot/transporter, information must be communicated to client. If cargo is damaged / missing, lodge pro-forma claim with airline / agent / insurance company. Obtain all relevant documentation and submit priced claim to airline / agent / insurance company. Ensure delivery is carried out. Obtain warehouse check sheet and POD to close file. Quality check and sign off file once complete. Filing of files. Liaise with clients to keep them informed of shipment status. Reconcile billing and resolve any queries. Resolve credit op queries. Status Reports to be compiled and e-mailed to clients (if required). Technical : Ability and confidence to deal with difficult customers if the need arises. CW1 Compliant and literateAbility to consistently meet deadlines in a timely manner Primary duties & responsibilities Clients indent monitoring. Registration of straight and handover documents. Payment of COD handover documents. Tracking ETA of MBL (Master Bill) with shipping lines / local agents for straight and handover documents. Checking documents for customs clearance request / obtain any documents required. Open Sea-freight import clearing file. Record any special instructions on file cover. Hand complete file to customs broking department for customs clearance. Prepare customer tax invoice. Arrange delivery with nominated transporters Scan and save full batch of documents to Server (Document Database). If any damages reported by the depot/transporter, information must be communicated to client. If cargo is damaged / missing, lodge pro-forma claim with airline / agent / insurance company. Obtain all relevant documentation and submit priced claim to airline / agent / insurance company. Ensure delivery is carried out. Obtain warehouse check sheet and POD to close file. Quality check and sign off file once complete. Filing of files. Liaise with clients to keep them informed of shipment status. Reconcile billing and resolve any queries. Resolve credit op queries. Status Reports to be compiled and e-mailed to clients (if required). Technical : Ability and confidence to deal with difficult customers if the need arises. CW1 Compliant and literateAbility to consistently meet deadlines in a timely manner Business: Literate in MS Word packages Effective Time Management skills. Effective organisational skills with significant focus on attention to details. Ability to effectively communicate at all levels, both internally and externally. Personal Attributes: - Solid communication skills, self-motivated and positive attitude. Qualification Required Secondary : MatricMatric (minimum requirement) Professional: Diploma will be an added advantage SPECIAL CONDITIONS Maybe required to work after hours to meet deadlinesAt Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. must be entitled to work in South Africa and be prepared to undertake pre-employment checks including a criminal history check and medical.We're on a mission to help move the businesses that move the world. With over 130 years' experience, Toll Group, proudly part of Japan Post, operates an extensive global logistics network, covering road, air, sea and rail across 500 locations in more than 27 countries.We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow through curiosity, with industry-leading training, alongside talented experts. Play a vital role to deliver what matters while taking on diverse challenges and new responsibilities to move you, our customers and our world further.Visit to learn more.