TRAFFIC
Gauteng
Retail Training & Quality Lead: Elevate Customer Experience
M-KOPA
Job Description
A leading financial services organization seeks a Retail Training and Quality Assurance Lead in South Africa to enhance training standards and quality assurance in its retail functions. You will design effective training programs for Stock Controllers and oversee quality audits to ensure compliance with service standards. The role demands strong analytical and communication skills, with a focus on using performance data to drive improvements in customer experience and team effectiveness. Join us to shape the future of our retail services.
About This Role
Career insights for Training and Development Managers positions
Salary Benchmark
$125,040/year
Source: O*NET (USD)
Job Outlook
This career will grow rapidly in the next few years.
Key Skills for This Role
Learning Strategies
Active Listening
Instructing
Reading Comprehension
Speaking
Common Technologies
Caliban Mindwear HyperGASP
Dazzlersoft DazzlerMax
MediaChance Multimedia Builder
Common Curriculum
Learning management system LMS
Moodle
Adobe Dreamweaver
Linspire Nvu
Training and Development Managers Insights
Job Outlook
This career will grow rapidly in the next few years.