Retail Training & QA Lead - Elevate Customer Experience

A dynamic financial services company in Limpopo is seeking a Retail Training and Quality Assurance Lead to drive the capability and quality of retail functions. This role requires designing comprehensive training programs for Stock Controllers and retail teams, coupled with leading quality audits that inform training effectiveness. You will apply data analytics to identify competency gaps and improve customer interactions. Ideal candidates will have a background in training or quality assurance, strong facilitation skills, and the ability to analyze performance metrics effectively.