TRAFFIC
Limpopo
Retail Training & QA Lead - Elevate Customer Experience
M-KOPA Kenya Limited
Job Description
A dynamic financial services company in Limpopo is seeking a Retail Training and Quality Assurance Lead to drive the capability and quality of retail functions. This role requires designing comprehensive training programs for Stock Controllers and retail teams, coupled with leading quality audits that inform training effectiveness. You will apply data analytics to identify competency gaps and improve customer interactions. Ideal candidates will have a background in training or quality assurance, strong facilitation skills, and the ability to analyze performance metrics effectively.
About This Role
Career insights for Training and Development Managers positions
Salary Benchmark
$125,040/year
Source: O*NET (USD)
Job Outlook
This career will grow rapidly in the next few years.
Key Skills for This Role
Learning Strategies
Active Listening
Instructing
Reading Comprehension
Speaking
Common Technologies
Caliban Mindwear HyperGASP
Dazzlersoft DazzlerMax
MediaChance Multimedia Builder
Common Curriculum
Learning management system LMS
Moodle
Adobe Dreamweaver
Linspire Nvu
Training and Development Managers Insights
Job Outlook
This career will grow rapidly in the next few years.