Restaurant Training Manager

Location: South Africa

At The Capital, service is not a department. It is our signature. We are seeking a highly experienced and professionally qualified Restaurant Service Trainer to elevate our restaurant teams across the group.

This is a strategic role for a hospitality professional who combines strong operational expertise with proven training capability. If you are passionate about service excellence, people development and operational consistency, this opportunity is for you.

To design, implement and continuously improve structured restaurant training programmes that drive exceptional guest experiences, operational efficiency and revenue performance across all food and beverage outlets.

• Design, deliver and evaluate structured restaurant service training programmes
• Standardise and embed service excellence across all properties
• Train and coach teams on service standards across fine dining and casual dining environments
• Develop guest engagement techniques and service psychology skills
• Train teams on upselling and revenue enhancement techniques
• Ensure strong menu knowledge and product presentation standards
• Coach teams on complaint management and service recovery
• Ensure full alignment with company standard operating procedures and compliance requirements
• Conduct service audits and performance assessments
• Support new restaurant openings and service relaunches
• Work closely with operational leadership to identify training needs and performance gaps

• Qualified waiter with formal restaurant service training
• Proven restaurant operations experience of at least three to five years in a supervisory or management role
• Demonstrated training experience in hospitality with a clear track record of developing and mentoring staff
• Strong understanding of front of house and back of house operations
• Experience in designing, delivering and evaluating structured training programmes
• Solid knowledge of service standards, standard operating procedures and compliance requirements
• Excellent communication, facilitation and coaching skills
• Strong attention to detail and professional presentation
• Confident leadership presence and credibility
• Commercial awareness with understanding of restaurant financial drivers
• Ability to influence, motivate and develop teams
• Genuine passion for service excellence
• Focused on measurable improvements in guest satisfaction and operational performance

• Be part of one of South Africa's leading hospitality brands
• Influence service standards across multiple properties
• Play a key role in shaping the future of food and beverage excellence
• Competitive remuneration aligned with experience

If you are ready to set the benchmark for restaurant service excellence and develop outstanding hospitality teams, we invite you to apply.