Remote Operations Analyst Process & Resource Efficiency

The Operations Solution Analyst/Coordinator role is crucial to the success of MRI's Professional Services (PS) organisation. As part of our Operations team, this role sits across multiple functional areas including:Project ManagementResource ManagementTraining Solutions ManagementBusiness Operations ManagementIt is a highly visible and integral role that underpins the effective running of Professional Services. The position works closely with cross-functional teams, including internal departments, senior leadership, project managers and consultants, to ensure smooth and efficient operational delivery.The successful candidate will be highly organised, proactive, and detail orientated, with strong written and verbal communication skills. They will be comfortable operating in a fast-paced environment, able to manage multiple priorities, and confident taking ownership of initiatives from inception through to completion. A strong willingness to learn, adapt and continuously improve process is essential.RESPONSIBILITIES:Assist in the continued roll out of centralised scheduling. This will include process documentation, setup in the MRI scheduling software tool and training to Project Managers and ConsultantsOwn and enforce scheduling best practices and governance across the regionRegular and ad-hoc reporting around resource capacity, demand and future project requirementsSchedule project resources (technical, consultancy and training services) administer additions, changes and deletions in the scheduling systemMonitor, track, and report on professional services cancellationsAttend team meetings as the operations representative to support professional teams, offer scheduling advice and overall operations best practiceCreation of new projects once the sales cycle has been completedCoordinate activities, requests and approvals between PS and other MRI departmentsMaintain project statuses and financial budgets for projects within SuiteProjects Pro and documentation and internal systems to ensure efficient processing of projects and all related tasksSupport and maintenance of Operations departmental processes and proceduresSupport onboarding of new consultants and teams into Professional Services processes, tools and ways of workingExpediting quotes, orders and query resolutions from both Project and Account ManagersSupport and train the PS team in the use of SuiteProjects Pro, Smartsheet's and JIRAUnderstand key data points in our systems and write ad-hoc reports to analyse dataTimesheet monitoring, escalation, and reportingAssist with regional month-end closing procedures, invoices, and financial reconciliationReporting and liaising with project managers regarding clients aged debt positionsHandle invoice matching and invoice queries when required in support of the finance teamIdentify, propose and implement process improvements to increase efficiency and scalability of Professional Services operationsREQUIREMENTS:Must be a driver, a GREAT communicator and know when to involve people to get tasks completed on time. Meets expected timelines consistentlyStrategic, tactical, and detailed oriented. Meticulous attention to detail required - places high value on order, accuracy, client satisfaction and turnaround timesMust be moderate to expert in MS Excel and MS Office in general (formulas, formatting, pivot tables)Display professionalism and exceptional communication skills to address questions and queries promptly and effectivelyAbility to be analytical, review numbers, gather and present results for business review to help drive process improvement and changeClearly demonstrate positive behaviour and attitude which contributes towards achieving and supporting the departmental, company and operational objectivesCapability to multi-task along with a willingness to learn, develop, accept and adapt to a constant changing environmentGreat organisational and record keeping skills. The development and upkeep of processes and procedures are crucial to the success of the teamConfidence to accomplish job requirements and positively welcome feedback for continuous improvementExperience working in a financial or accounting role, with an understanding of financial statements, accruals, and other accounting conceptsPrior experience in Professional Services or IT consulting is a plusKnowledge of a plusWe're obsessed with making this the best job you've ever had!We want our teams to love working here, so we've created some incredible perks for you to enjoy:We want our staff to love working here, and so we've created a few unique perks such as office breakfasts, quarterly lunches and virtual social eventsAdditionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event GroupHave confidence in your health with our offered Medical Aid SchemeInvest in our competitive Personal Pension plan and help set you up for your futureBig on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s)Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!Further your professional development with our Tuition Reimbursement SchemesEnjoy the flexibility of working from anywhere in the world for two weeks out of the year!About UsFrom the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can't be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.We believe MRI is more than just a workplace; it's a connected community of people who truly feel they belong. Whether we're investing in employee resource groups or providing tailored resources for each person to reach their full potential, we're passionate about creating a work environment that makes you excited to show up every single day.At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that's our goal every day. Because that's what industry leaders do. Whether you're joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.Amazing growth requires amazing employees. Are you up to the challenge?We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don't hesitate to apply. We'd love to hear from you!MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!