Receptionist/Reservationist

Albertina, South Africa Posted on 04/13/2026

Are you a detail-oriented professional with a passion for world-class hospitality? A n award-winning Big 5 safari destination, is looking for a dedicated Reservationist/Receptionist to join our team in the heart of the Garden Route.

• End-to-End Booking Management: Handle guest enquiries via phone, email, and online platforms ( TripAdvisor, etc.) from initial quote to final confirmation.
• Sales & Revenue Growth: Proactively upsell accommodation categories, luxury safari packages, and value-added experiences like spa treatments or private dinners.
• System Accuracy: Efficiently capture and maintain guest profiles and booking data in the lodge's Property Management System (PMS).
• Interdepartmental Liaison: Coordinate closely with Front Office, Housekeeping, and Safari teams to ensure special requests and guest movements are communicated seamlessly.
• Financial Administration: Follow up on provisional bookings, manage deposit payments, and issue pro-forma invoices.

• Experience: Minimum of 2-3 years in a reservations or front office role within a 4/5-star lodge or hotel environment.
• Education: Matric/Grade 12 essential; a tertiary qualification in Hospitality or Tourism is highly advantageous.
• Technical Skills: Proficiency in Microsoft Office (Excel/Word) and experience with hospitality software like Opera, NightsBridge, or PAN Strat.
• Soft Skills: Excellent verbal and written English communication skills, high attention to detail, and a calm, professional telephone etiquette.
• Attitude: A guest-centric approach with the ability to thrive under pressure in a fast-paced environment.

• Work Environment: A dynamic role within a professional team at a premier safari destination.
• Location: Based at our beautiful reserve in Albertinia, Western Cape.