Receptionist (KwaZulu-Natal, Zinkwazi)

ANEW Hotel Ocean Reef is looking for a professional, friendly, and well-presented Receptionist who is passionate about delivering exceptional guest service. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to create a warm and memorable experience for every guest from check-in to check-out. If you thrive in a fast-paced hospitality environment and enjoy working with people, we would love to hear from you.

The successful candidate will be based at KwaZulu-Natal, Zinkwazi.

Create warm, memorable experiences for ANEW guests while ensuring efficient front desk operations and accurate financial handling.

• Welcome guests with genuine warmth and professionalism
• Execute efficient check-in/check-out procedures
• Enroll guests in ANEW Rewards program
• Handle reservations and guest inquiries
• Manage special requests and VIP arrangements
• Resolve guest concerns promptly
• Coordinate with other departments for guest needs
• Ensure guest profiles are merged and maintained
• Offer guests value added services, e.g. late check-out, room upgrades, meal plans, etc.

• Process reservations in Opera PMS
• Manage room allocations and availability
• Handle guest folios and billing
• Maintain accurate and detailed guest records
• Coordinate with housekeeping on room status
• Manage keys and access cards securely

• Process payments accurately
• Balance payments
• Handle billing documentationManage company accounts
• Reconcile daily transactions

• Answer calls within three rings
• Relay messages accurately
• Update departmental communications
• Coordinate with all departments
• Maintain guest privacy

• Guest and customer service excellence
• Opera PMS proficiency
• Clear communication
• Problem-solving ability
• Financial accuracy
• Professional appearance
• Time management and ability to multitask
• Health and safety compliance
• Security awareness

• Guest satisfaction scores
• Check-in/out efficiency
• Payment accuracy
• Call handling speed
• Guest complaint resolution
• Revenue Generation
• ANEW Reward sign-ups