Receptionist

As a receptionist at our company, you will receive and handle walk-in clients and visitors, answer the switchboard in a professional manner that projects a positive image of the centre, maintain a pristine reception area, and control bookings for meeting rooms.

General administrative support, including procurement administration, will also be part of this position in supporting the centre management team.

The candidate will also be required to work as a Customer Services Officer over some weekends or public holidays.

• Grade 12 or equivalent
• 3 years relevant experience in an administrative environment.
• Experience managing a switchboard
• Retail shopping centre experience
• Excellent telephone etiquette and communication skills.
• Computer literacy (MS Office)

• Methodical approach to tasks and attention to detail.
• Ability to work collaboratively as part of a team.
• Ability to multitask effectively and manage multiple priorities.
• Strong interpersonal skills for engaging with clients, visitors, and team members.
• Strong administration skills.

You will be responsible for the following:

• Receive walk-in enquiries/complaints from members of the public and direct and assist accordingly
• Assist the Security, Cleaning and Parking contractors with all requests.
• Give directions to the public (walk-ins) re the location of specific offices.
• Wheelchair bookings (where relevant)
• Receive tenant enquiries/complaints, via telephone/in person/in writing.
• Log complaint/request on the Call & Query System and assign the query to the appropriate person.
• Follow up on progress of action, if feedback has not been received before deadline.
• Reception duties at front desk of office reception (public/tenants/contractors)
• Operation of Switchboard
• Update emergency contact numbers and tenant telephone numbers.
• Take and relay messages for building staff.
• Make bookings for auditorium, where applicable
• Liaise with service providers where applicable
• Send circular letters to clients during breakdowns (example: air-con/lifts)
• General typing for the Building Manager
• Send, sort and distribute post
• PA announcements where applicable
• Assist all teams where required

JHI is committed to striving for diversity and equitable representation in our workforce. Preference may thus be given to suitably qualified candidates as identified in our employment equity plan. Persons with disabilities are encouraged to apply.