TRAFFIC
Western Cape
Real-Time WFM Analyst - Optimize Call Center Capacity
Teleperformance
Job Description
Teleperformance in Cape Town is looking for a skilled Real Time Analyst responsible for ensuring that agents are available to meet forecasted call volumes. You will be analyzing KPIs and call data while managing schedules to improve service levels.
The ideal candidate will have at least 2 years' experience in a similar role and excel in key technical skills including MS Excel. Join us to enhance our contact center's performance and engage with our dedicated operations team.
About This Role
Career insights for Financial and Investment Analysts positions
Salary Benchmark
R49,463/month
R36,104 to
R62,594/month
Source: WageIndicator ZAR data
Job Outlook
This career will grow rapidly in the next few years.
Common Technologies
IBM SPSS Statistics
SAS Viya
Stata
Google Docs
Microsoft OneNote
Microsoft Word
Embarcadero Delphi
Moody's Analytics RiskCalc
Financial and Investment Analysts Insights
Median Salary (ZAR)
R49,463/month
Job Outlook
This career will grow rapidly in the next few years.
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