TRAFFIC
Mpumalanga
Product Service Support Representative Global Grade 10
Barloworld Equipment (Pty) Ltd
Job Description
Key Output 
- Proactively assess, clarify, and validate customer needs on an ongoing basis
- Consult with Key Account customers about equipment life cycles, maintenance and replacement budgets and other solutions that will lower their owning and operating costs and support customer success.
- Assist with quotes for parts, service, and equipment management solutions
- Understand the full range of the dealership's product offerings and how they are intended to meet business and customer needs
- Responsible for Marketing after sales products and services
- Liaison between Barloworld and Key Customer accounts, Business Planning and / Budgeting Planning
- Where possible inspect all failed machines/components/parts with Technical Rep and advise /train / educate customers accordingly
- Compile and submit a monthly report with forecasts attached to management
- Discuss machine and undercarriage inspection reports regularly with customers
- Responsible for selling Caterpillar marketing initiatives, Parts quotations followed up and converted into sales
- Matric, B. Tech Sales/Marketing Diploma or Certificate will be an added advantage
- Qualified diesel/earthmoving equipment mechanic (or equivalent qualification) will be an added advantage
- 5 years Caterpillar experience as an artisan will be added advantage
- Workplace Competencies Business development skills and knowledge
- Sound business communication skills (Managerial and technical report writing critical in role)
- Sound technical knowledge of product brands and business communication skills
- Basic financial management skills, PC and Microsoft Office knowledge
- Behavioural Competencies: Relations skills
- Problem solving, Analysis, Attention to detail, Listening and Influencing and Negotiation skills
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
Blackbaud Raiser's Edge NXT
Salesforce Sales Cloud
Airtable
Microsoft Access 365
Oracle Database Cloud Service
Microsoft Dynamics 365
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft Cloud Manager
Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.