TRAFFIC
Western Cape
Global Customer Support Manager - Operations Lead
Dye & Durham Corporation
Job Description
A leading support service provider in Cape Town is seeking a Customer Support Manager to lead and develop support teams across multiple workstreams. The role involves managing KPIs and SLAs, driving operational excellence, and ensuring high-quality service across global time zones. The ideal candidate will possess strong leadership skills, relevant experience in support operations, and a Bachelor of Commerce degree. Competitive salaries and benefits including healthcare and wellness programs are offered.
About This Role
Career insights for First-Line Supervisors of Office and Administrative Support Workers positions
Salary Benchmark
$63,450/year
Source: O*NET (USD)
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Coordination
Monitoring
Reading Comprehension
Social Perceptiveness
Common Technologies
Microsoft Dynamics
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft
Blackboard software
Microsoft Access
Oracle Database
Fund accounting software
Intuit QuickBooks
First-Line Supervisors of Office and Administrative Support Workers Insights
Job Outlook
This career will have large numbers of openings.