Part-time Virtual Assistant & Customer Support Specialist

Operating at the heart of a premium UK-based brand, this role is essential for maintaining the high-standard service delivery expected in the upmarket home and garden furniture sector, 3 to 4 hours per day. As the primary interface for the organisation, you will ensure seamless communication and operational flow during peak seasonal demand, supporting an entrepreneurial Founder in a high-output environment.

• Strategic Communication Management: Triage and manage a high volume of primary inbox correspondence, identifying urgent priorities to ensure stakeholders receive professional and timely responses.
• Customer Experience Excellence: Act as the lead point of contact for enquiries regarding bespoke product details, order tracking, and after sales care, upholding the brand's reputation for quality.
• E-commerce Operations: Utilise CRM and inventory platforms to monitor order progression, maintain accurate client records, and manage logistical data entry.
• Executive Administrative Support: Provide direct assistance to the Founder, including complex scheduling and the meticulous organisation of seasonal operational tasks.
• Workflow Optimisation: Partner with the Founder to integrate AI tools and automated workflows, focusing on streamlining repetitive tasks and enhancing overall response efficiency.

• Location: Must be South African based with a dedicated, professional remote workspace.
• Experience: Proven track record in Virtual Assistance and e commerce customer support, specifically within a retail or premium goods environment.
• Communication: Exceptional command of UK English (written), with the ability to adopt a sophisticated and helpful brand voice.
• Operational Reliability: A stable high speed internet connection and a robust contingency plan for power outages are non negotiable.

• Prior experience supporting UK based entrepreneurs or SMEs.
• Demonstrated interest in AI driven productivity tools.

• E commerce/Inventory Management software.
• CRM systems.
• Standard Office Productivity Suites (Microsoft 365 or Google Workspace).
• Collaborative and agile work culture.
• Direct impact on a scaling international business.
• Flexibility within a structured part time framework.

100% Remote (South Africa).

Part time, independent contract (approx. 15-20 hours per week).