TRAFFIC KwaZulu-Natal

Outbound Customer Service Agent

University of Fort Hare

Job Description

Durban North - Grader and Patternmaker Join a well established leader in the apparel manufacturing industry as a skilled and detail oriented Grader and Patternmaker. You will transform design concepts into production ready patterns and support the entire product development process.
  • Interpret design sketches, technical packs and specifications to create accurate first patterns.
  • Develop and adjust patterns using manual methods or CAD systems (Lectra).
  • Ensure patterns are production ready, practical and align with garment construction requirements.
  • Refine patterns through sample evaluations and fit sessions.
  • Prepare detailed pattern documentation including seam allowances, notches, grainlines and trims.
  • Grade patterns across multiple sizes while maintaining fit, balance and proportion.
  • Create clear grading charts and documentation for production teams.
  • Attend fit sessions and provide expert input to improve fit and construction.
  • Support production teams by resolving technical issues and optimizing patterns for efficiency and cost effectiveness.
  • Maintain organised pattern libraries and accurate version control.
  • Continuously improve pattern making and grading processes.
  • Matric (Grade 12).
  • Diploma or certificate in Pattern Making, Garment Technology or Fashion Design.
  • 3-5 years of experience in a similar role within a clothing manufacturing environment.
  • Experience with knitwear, woven garments or both.
  • Strong CAD pattern making experience (Lectra preferred).
  • Solid understanding of garment construction, pattern drafting and grading techniques.
  • Excellent attention to detail, analytical and problem solving skills.
  • Ability to interpret technical drawings and troubleshoot fit and construction challenges.
  • Strong communication and teamwork skills.
  • Ability to work under pressure and meet deadlines.
R - R Monthly Cost To Company

Sage Accounting Consultant (Sage Accounting Online and Sage 50 Partner) - Remote We seek a client focused Sage Accounting Consultant with a Diploma/ Degree in Accounting, Finance or Bookkeeping and 3-5 years' experience working with Sage Accounting Online and Sage 50 Partner.
  • Conduct needs analyses and recommend appropriate Sage solutions.
  • Demonstrate software and support solution based sales processes.
  • Implement and configure Sage systems, including data migration and VAT setup.
  • Provide client consulting, training and ongoing support.
  • Troubleshoot system issues and liaise with Sage support when required.
  • Ensure compliance with SA VAT and reporting standards.
  • Support pre sales activities and identify upsell opportunities.
  • Diploma / Degree in Accounting, Financial Management, Bookkeeping or similar.
  • 3-5 years of experience with Sage Accounting Online and Sage 50 Partner.
  • Strong knowledge of accounting principles and VAT requirements.
  • Experience with implementations, data migration and troubleshooting.
  • Advanced Excel skills.
  • Excellent communication, presentation and client relationship skills.
  • Commercial awareness and a customer centric approach.
R - R Monthly Cost To Company

Durban - Counter Sales Representative - Paint Industry
  • Provide excellent customer service and product advice.
  • Handle orders via walk in, phone and email using the Pastel system.
  • Support Sales Reps and coordinate with dispatch and tinting teams.
  • Assist with stock, pricing, invoicing and admin tasks.
  • Recommend products and colour alternatives.
  • Maintain high standards of housekeeping and safety.
  • Experience in the paint industry is essential (at least 2 years).
Cash Book Controller - Prospecton (Sage 300 ERP)
  • Download and send out bank statements.
  • Maintain and reference Excel version of bank statements.
  • Prepare and analyse daily cash flow statement.
  • Carry out daily banking function.
  • Liaise with banking institutions.
  • Accurately process cashbook transactions in Sage 300 ERP.
  • Weekly reconciliation of bank statements to Sage 300 ERP cashbook.
  • Cashbook data extraction and analysis.
  • Maintain and reconcile petty cash for all regions monthly.
  • Processing petty cash journals on Sage 300 ERP.
  • Tertiary Accounting qualification.
  • Excellent understanding of Sage 300 ERP Accounting system.
  • Good understanding of data structures, integration and integrity.
  • Computer literate - MS Excel, Outlook, Word.
  • Strong attention to detail.
  • Excellent analytical skills.
  • Good interpersonal and teamwork skills.
  • Problem solving.
  • Ability to multitask and work under tight deadlines and time pressures.
  • Ability to deal with changing circumstances.
Merchandise Planning Assistant - Retail (Executive Level)
  • Assist with sales, margin and inventory planning.
  • Monitor stock levels, replenishment, transfers and markdowns.
  • Compile and maintain reports, forecasts and dashboards.
  • Analyse business performance and support reporting processes.
  • Liaise with Merchandising, Buying, Supply Chain and stores regarding stock requirements and queries.
  • Support promotional planning and stock alignment.
  • Tertiary qualification in Business, Finance, Merchandising or related field.
  • Minimum 2 years of experience in merchandise planning, inventory management or financial analysis within a retail environment.
  • Strong numerical, analytical and problem solving skills.
  • Advanced Excel skills essential.
  • Exposure to business intelligence tools such as Tableau or Power BI advantageous.
  • Excellent verbal and written communication skills.
  • High attention to detail and accuracy.
  • Ability to manage multiple priorities in a fast paced retail environment.
  • Strong collaboration and relationship building skills.
  • Sound understanding of retail financial metrics, supply chain processes and consumer buying behaviour.
Account Executive / Merchandiser - Clothing Industry
  • Source fabrics and trims.
  • Cost garments and prepare quotes for buyers.
  • Set up and attend meetings with buyers to present ranges to retailers.
  • Work closely with designers throughout the product development process.
  • Manage orders from production to delivery.
  • Work towards achieving sales targets.
  • Ensure excellent service delivery and client relationship management.
  • Matric.
  • Clothing qualification.
  • Minimum 2-5 years of experience as an Account Executive / Merchandiser managing clothing retail accounts.
  • Strong understanding of the clothing retail industry.
  • Excellent communication and interpersonal skills.
  • Computer literate with strong Excel skills.
  • Knowledge of Sync.
  • Strong numerical and costing ability.
  • Highly organised with excellent attention to detail.
  • Deadline driven, adaptable and solutions focused.
R - R Monthly Cost To Company

Outbound Customer Services Agent - Logistics Industry - Prospecton
  • Maintain and update shipment schedules.
  • Manage and monitor bookings with shipping lines.
  • Process bookings and issue confirmations to customers.
  • Follow up on quotations.
  • Clear internal Sentry (latency) reports.
  • Conduct strategic container planning.
  • Handle hazardous cargo applications and documentation.
  • Issue transport and packing instructions to warehouse and transporters.
  • Send empty depot releases to shipping lines prior to container collection.
  • Ensure receipt of all required shipping documentation.
  • Process shipping line instructions.
  • Invoice customers and process creditor invoices.
  • Submit RCG to SARS.
  • Print, stamp and release bills for customer collection.
  • Process cargo dues and acquittals with shipping lines.
  • Cost, close and post shipment files.
  • Issue telex releases in line with SOP.
  • Assist with training of staff members.
  • Matric (Grade 12).
  • Relevant tertiary qualification (advantageous).
  • Proven experience in shipping / logistics environment.
  • Strong attention to detail and accuracy.
  • Excellent time management and organisational skills.
  • Ability to work under pressure in a fast paced environment.
R - R Monthly Basic Plus Commission (+ benefits)

In House Travel Consultant - Ballito
  • Quote, book and manage domestic and regional flights.
  • Arrange transfers, charters and scenic travel experiences.
  • Build and maintain strong supplier relationships.
  • Apply pricing strategies, margins and commissions.
  • Support reservations and sales to enhance conversion rates.
  • Prepare travel documents, confirmations and vouchers.
  • Handle disruptions, changes and travel logistics proactively.
  • Maintain accurate booking, invoicing and reporting records.
  • Deliver professional, personalised communication to guests.
  • 3-5 years of experience as a Travel Consultant.
  • Relevant tertiary qualification.
  • Strong knowledge of Southern and East African travel logistics.
  • Experience in luxury, safari or tailor made travel (advantageous) click apply for full job details

About This Role

Career insights for Customer Service Representatives positions

Salary Benchmark
R16,903/month
R12,178 to R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening Service Orientation Speaking Reading Comprehension Critical Thinking
Common Technologies
Blackbaud Raiser's Edge NXT Salesforce Sales Cloud Airtable Microsoft Access 365 Oracle Database Cloud Service Microsoft Dynamics 365 Oracle JD Edwards EnterpriseOne Oracle PeopleSoft Cloud Manager