Operations Support Consultant

ROLE DESCRIPTION:

As an Operations Support Consultant, you will play a key role in ensuring the smooth operation of the team by providing technical and administrative support across critical processes. The role requires a keen eye for detail, strong problem solving abilities, and the capacity to manage multiple priorities in a fast paced environment.

• Assist in validating the integrity of all bulk run data files before initiation
• Ensure all operational exceptions stemming from bulk runs (failed collections, income depletion) are attended to promptly
• Attend to product specific monitoring and controls (Guaranteed Annuity, Glidepath management)
• Attend to any corrective action that needs to be taken in response to regulatory compliance monitoring (Reg28 monitoring, forced rebalancing, fund restriction corrections)
• Assist with the set up and ongoing maintenance of model portfolios
• Validate and initiate monthly phase in runs
• Handle bulk email communication to clients and advisers in response to operational initiatives
• Provide technical administrative assistance to Finance, QA and SRS when required (incident calculations, data requests, clean ups etc)
• Ensure the proper execution of all data clean up initiatives (SARS missing data, contact detail validity etc)
• Assist with all business testing requirements (new project/system implementation, tax certificate testing etc)
• Prepare, collate and submit bespoke reporting as required by external stakeholders
• Manage and collaborate with relevant stakeholders in the balloting process
• Assist with the documentation of any business requirements, systems requirements, processes, procedures and controls
• Assist with any technical operational problems or escalations

• Com / B.Sc or equivalent undergraduate degree / diploma is preferable
• At least 2-3 years' experience in an administrative or operational environment
• A strong performance track record and distinct technical capability
• Fully multi skilled on Sygnia's administrative products, administrative processes and procedures

• Strong organisational skills, resilient and able to function in a fast paced and high pressure environment
• Meticulous, deadline driven and reliable
• Strong sense of duty and accountability
• Self starter proactively taking ownership of development
• Client focused with good verbal and written communication skills
• Exhibit a professional image in character and communication
• High degree of team and self awareness