Operations Agent - LyLo Queenstown (Minimum 30 hours)

47 Camp Street, Queenstown 9300, New Zealand

Posted Monday 4 May 2026 at 12:00 pm Expires Tuesday 2 June 2026 at 11:59 am

LyLo Queenstown is part of EVT, one of Australasia's market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel.

At LyLo, we keep things easy and fun - whether guests want to lie low or live it up. With premium pods, private ensuite rooms, cool communal spaces and a chill vibe, we're redefining travel for social accommodation. Join our crew and be part of a team that's all about making travel simple, social and seriously memorable.

EVT has an endless range of roles and career paths to explore across:

• 140+ entertainment experiences like Event Cinemas and Moonlight Cinemas
• 150 award winning restaurants and bars
• 80+ hotels including QT, Rydges, Atura, LyLo, Independent Collection and Thredbo Alpine Resort

Our ventures also include a $2.3B property portfolio and hotel management, just to name a few. Once you're in, there are no limits on where your career could take you.

As an Operations Agent, you'll support multiple areas of the hotel to ensure smooth daily operations and an exceptional guest experience.

• Deliver friendly, professional service and respond to guest enquiries, requests and concerns.
• Manage guest arrivals and departures, including processing transactions accurately.
• Support Food & Beverage operations, including barista service, hosting, and serving food and drinks.
• Maintain clean, safe and welcoming public and guest areas throughout the hotel.
• Assist with housekeeping and laundry tasks, ensuring service areas are stocked and organised.
• Work collaboratively across departments to support hotel operations and resolve maintenance or operational issues.

This role works as a receptionist (3pm-11pm) for 3 days, and night audit (11pm-7pm) 2 days a week.

• Previous hospitality experience, ideally within Front Office or Food & Beverage.
• Strong communication and interpersonal skills.
• Ability to work across multiple tasks and departments in a fast paced environment.
• Positive attitude, reliability and strong attention to detail.
• Physical fitness to support a hands on operational role.
• Confidence working with guests from diverse cultures and backgrounds.

• Daymaker ethos - no one's too big for the small things.
• Hands on and non hierarchical - happy to jump in wherever needed.
• Resilient and solutions focused - keeps calm and finds answers quickly.
• Growth mindset - open to learning and developing new skills across departments.

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

• 50% off dining and stays across EVT hotels - QT, Rydges, Atura, LyLo and more
• Local tourism and entertainment perks, free barista coffee every shift.
• Seasonal perks at Thredbo
• Rapid career growth across our hotel and entertainment network
• Work with a people centric team in a fun and down to earth environment.