TRAFFIC
Western Cape
Multichannel Customer Support Specialist - SLA-Driven
University of Fort Hare
Job Description
A higher education institution is seeking a Customer Service Consultant to provide professional and efficient customer support across multiple channels. The role involves handling customer queries, managing support tickets, and ensuring service excellence according to set standards. Candidates should have a Grade 12 certificate, at least 2 years of relevant experience, and strong problem-solving skills. This position requires good administrative capabilities and a customer-focused attitude, with a salary starting at R15000 depending on experience.
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
Blackbaud Raiser's Edge NXT
Salesforce Sales Cloud
Airtable
Microsoft Access 365
Oracle Database Cloud Service
Microsoft Dynamics 365
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft Cloud Manager
Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.