Customer Service Consultant

South Africa - Western Cape , Cape Town North - Bellville North, Loevenstein to Durbanville

R15000+ depending on experience (Death and Disability Cover, Negotiable)

The Customer Service Consultant is responsible for delivering professional, efficient, and high-quality customer support across multiple communication channels. The role focuses on resolving customer queries, managing support tickets, and ensuring excellent service delivery in line with company standards and service level agreements (SLAs).

• Provide professional support to both internal and external customers in line with established SLAs.
• Assist and educate customers on company procedures, including various billing models.
• Handle monthly account and e-wallet queries via telephone, WhatsApp, and the ticketing system.
• Log, assign, track, escalated and resolve customer support tickets effectively.
• Build and maintain strong customer relationships through excellent service delivery.
• Collaborate with team members to ensure consistent and high-quality customer support.
• Perform administrative duties including:
  • Following up on failed communications
  • Updating customer profiles
  • Compiling reports
• Distribute bulk email and SMS communications to customers.

• Grade 12 (Matric).
• Minimum of 2 years' experience in a call centre or customer support environment.
• Computer literacy (MS Office and Internet).
• Own reliable transport.
• Preferably residing in the Northern Suburbs.

• Strong administrative and organisational skills.
• Excellent problem-solving ability.
• Effective time management skills.
• Professional communication and formal business writing skills.
• Ability to remain calm and composed under pressure.
• Proactive mindset with the ability to prevent escalations.
• Customer-focused with a positive attitude and passion for service delivery.