TRAFFIC
Western Cape
Moodle Support Agent
CVQuest
Job Description
iLite is looking for a Support Agent to join our team in Table View, Cape Town. We are looking for someone who is organised, customer-focused, and experienced in handling client support through a structured helpdesk environment.
In this role, you will manage support tickets, assist clients with common issues, provide clear written updates, troubleshoot first-level queries, and elevate more complex matters with accurate supporting information. You will also be responsible for keeping ticket records up to date and following internal support processes.
Minimum Requirements- Proven helpdesk or ticket-based support experience
- Strong written communication skills
- Excellent admin, organisation, and follow-up ability
- Ability to prioritise and remain calm under pressure
- Previous support experience is essential
- Contactable references
- Must live in the area or have own reliable transport
- Experience with systems such as Zendesk, Freshdesk, Jira Service Management, or ServiceNow
- Exposure to Moodle, LMS, or eLearning support
- Basic browser, device, and web troubleshooting skills
Remuneration is based on experience.
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
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Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.