TRAFFIC
Western Cape
Member Experience Ops Lead - Call Centre & Aftersales
Sabenza IT & Recruitment
Job Description
A leading recruitment agency based in Bellville is looking for a Junior Manager: Call Centre & Aftersales. This role is key in ensuring smooth operations and protecting member trust within a high-volume service environment. The ideal candidate has 3-5 years of experience in Call Centre operations and at least 2 years in a supervisory role. Responsibilities include monitoring operational KPIs, managing escalations, and ensuring SLA adherence while promoting a quality service experience.
About This Role
Career insights for Facilities Managers positions
Salary Benchmark
R30,860/month
R20,436 to
R44,541/month
Source: WageIndicator ZAR data
Key Skills for This Role
Speaking
Active Listening
Critical Thinking
Monitoring
Reading Comprehension
Common Technologies
Microsoft Dynamics 365
Microsoft Dynamics 365 Business Central
Oracle Cloud HCM
Google Docs
Microsoft 365 Word
Email software
HCL Notes
Open-Xchange
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