TRAFFIC
KwaZulu-Natal
Lead Customer Service Team - Drive Excellence
CXP are now part of the Huntswood Group
Job Description
CXP, part of the Huntswood Group, is seeking a Team Leader in KwaZulu-Natal. The ideal candidate will possess a Matric/NQF Level 4 qualification and a minimum of 2 years' experience in a Customer Service environment within an International Call Centre. Responsibilities include managing team performance, coaching advisors, and ensuring high service levels. Strong problem-solving skills and attention to detail are essential. An engaging work culture and drive for operational excellence are core to our values.
About This Role
Career insights for First-Line Supervisors of Non-Retail Sales Workers positions
Salary Benchmark
$84,570/year
Source: O*NET (USD)
Key Skills for This Role
Active Listening
Management of Personnel Resources
Monitoring
Speaking
Coordination
Common Technologies
Oracle Marketing Cloud
Salesforce Platform
Salesforce Sales Cloud
YouTube
Cisco Webex
8x8 Work
Zoom
Microsoft Dynamics 365
First-Line Supervisors of Non-Retail Sales Workers Insights
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