Kitroom Supervisor, Bloemfontein

The primary function of this role is to serve as a deputy for the Associate Manager of the kit operations team and provide leadership across the daily customer service delivery function of the department. Supervisors will be expected to lead by example and assist in the overall leadership of the team. This will include supervisory responsibility for up to 6 employees within the overall team. A key component of this role will also be to lead, coach and develop their direct team as well as importing and exporting best in class talent. Another key element of the role is ensuring the operation meets all regulatory and local continuous improvement requirements.The Supervisorassisting in ensuring that processes are in place and being followed, opportunities are identified for improvement and then actioned upon, and that engagement is part of the day-to-day culture. This could also include supporting the team with specific tasks, reporting activity to the appropriate channels including the team leadership, Customer Service, Asset, Sales, Marketing, Commercial, and the recipients of the finished products shipped. The Supervisor will act as a point of escalation to help in the resolution of issues and training of new inspectors. This role will embrace teamwork and collaboration, quality performance standards, professionalism, and integrity to ensure that results are delivered in accordance with the strategic plans, objectives and customers' contractual agreements. will manage and organize the daily workload and tasks, What you will do: Where needed, perform all Coordinator activities. (Please refer to key activities and responsibilities of Coordinator position) Direct supervisory responsibility for up to 6 employeesCoordinate all activities to ensure Regulatory Affairs Quality Assurance and Financial Reporting standards/ regulations are applied and followed. Includes quality risk assessment and mitigation actions. This may involve delegation of tasks to other team members. Follow up and solve open tasks and cases assigned to the team through the Customer Relationship Management (CRM) system. Manage the closure of CRM tasks and cases; follow up with the other departments to provide feedback on the root causes of the customer complaints, if needed. Provide accurate, valid and complete information by using the right methods/tools.- Professional Working Proficiency in English communicationExperience of working within a team.Experience of working to tight deadlines.- Excellent communication skillsCan demonstrate a high level of problem-solving skills- Knowledge of Operations management processes & general logisticsExperience of the Medical Device, Pharmaceutical, healthcare or other regulated industry Previous experience training others or "Train the trainer" course completion Education - 3- 5years of kit build and kit inspection process experience gained within Stryker or equivalent industry.Previous experience using Enterprise Resource Program systems (ERP) in similar role experience inspecting manufactured goods or assembling instrumentation gained from within a manufacturing/ Previousassemblies or instrumentation. Prior knowledge of interpreting prints and bill-of-materials lists in approving or rejecting in-process, final assemblies or instrumentation. experience conducting dimensional and electrical inspection of sub-assemblies, final systems Competencies & Behaviors This position requires knowledge that is acquired through experience, specialized education or training. The role has clearly defined procedures and tasks as well as defined guidelines to aid in decision making. The job requires a basic understanding of work routines and procedures in own discipline. The technical procedures for this level are well defined. Ability to communicate and collaborate with multiple stakeholders across the business in a highly effective manner. Ability to work both independently and as part of a team on assignments. They must have the ability to work on their own initiative, prioritizing and organizing workloads. The role is a time-sensitive and fast paced customer focused operation which requires strong ability to manage competing priorities. Problem solving skills are also vital to this role. Good time keeping and adherence to break allowance. This role requires demonstrated leadership and communication capabilities in line with Stryker Leadership expectations• Delegator- Delegate tasks to other members of the team and ensure on time completion • Excellent communication skills. Proactive - Has a pro-active and independent personality, ability to manage their own workload and prioritise appropriately.• Attention to Detail - being careful about detail and thorough in completing work tasks. • Initiative - a willingness to take on responsibilities and challenges.