IT Support Analyst

# Job Description Hello future IT Support Analyst Ashburton Investments is a new generation investment manager that offers investors access to more sources of return and more ways to manage risk. We pride ourselves on offering solutions to address clients' holistic needs. As a place to build a career, Ashburton represents many opportunities as it is still very much in a growing phase. Its ambition is to innovate and disrupt. It is still small and agile with great runway to contribute to the group's success over the medium to longer term.In this role you will be required to liaise with Business Analysts, development teams, business users, project teams and vendors to provide end-to-end production and project support for all applications in production to ensure the smooth running of day-to-day activities and to optimise the efficient performance of the applications and related processes.You will be required to maintain close engagement with Bloomberg product support and Ashburton investment teams as well as master the end-to-end Bloomberg AIM ecosystem to help manage the daily production cycle. Are you someone who can: Build and maintain professional working relationships with all stakeholders displaying excellent abilities to initiate dialogue listen advise influence and negotiate to achieve win win outcomes. Initiate meetings with key stakeholders to track progress manage expectations and ensure stakeholders requirements are delivered. Preserve relationships despite airing conflicting views and seeks mutual gains when addressing conflicts. Anticipate consequences and adapts problem solving based on continual feedback. Act speedily to resolve problems queries and complaints. Adapt communication styles to meet the needs of different audiences. Analyse the business need and current process and identify where there is waste or risk and where processes could be improved. Understand how systems relate to each other and to other systems and processes in the bank. Analyse and reconcile differences between different systems. Recommend improvements and use influence to get stakeholder buy-in Physically log the request for change to the relevant development team and advise the stakeholder of its status and need for priority. Follow up with the business to encourage them to push for priority. Track user requests and incidents identify commonalities and trends and create reports to stakeholders that highlight trends risks and mitigating actions. Support users with daily requests and incidents in line with agreed SLAs for responses and repairs. Analyse root causes of system failures and resolve these in conjunction with relevant stakeholders. Track user requests and incidents and perform trend analysis to identify where processes could be further improved. Ensure training documentation is provided and readily available and if not with the assistance of the subject matter expert create documentation and facilitate handover to users and the IT Applications team. Update documentation to enable cross-skilling, enhance knowledge sharing and reduce key man dependencies. Demonstrate pride in the organisations brand services and products by consistently delivering on the brands promise. Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained. Stay relevant and up to date with legislations and new developments. Maintain a positive attitude and respond openly to feedback. Handle stress in ways that do not negatively impact others. Plan and manage own workflow anticipating obstacles juggling priorities and following through on objectives within agreed time frames and according to quality standards. Take ownership of personal career development leveraging formal and informal opportunities You will be an ideal candidate if you: Have completed a relevant bachelor's degree in information technology or equivalent Have at least 5 years' experience providing support on trading and portfolio management systems Are a certified administrator on any of the widely used trading systems Intermediate Microsoft SQL knowledge. You will have access to: Opportunities to collaborate and network with highly skilled investment, technology, and vendor partners across the Ashburton and broader FirstRand ecosystem. A challenging, fast paced environment where you will work on critical trading and portfolio management platforms that directly support investment decision making. Opportunities to innovate and influence, contributing to continuous improvement of systems, processes, and the end to end production support model. Exposure to industry leading trading and investment platforms (including Bloomberg AIM), enabling you to deepen your technical expertise and system mastery. Ongoing learning and development opportunities to support your professional growth and help you stay relevant in a rapidly evolving technology landscape. We can be a match if you have: Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it. Ability to execute, prioritize, and problem solve in a fast-paced environment. Excellent verbal, written, and interpersonal communication skills. Knowledge of technology workflows, database and processes. # Important Closing Date Note # Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 11/05/26All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties. Introduce YourselfIntroduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match.