Postmasters and Mail Superintendents
What is a Postmasters and Mail Superintendents?
Postmasters and Mail Superintendents play a vital role in the management and operation of postal services. They are responsible for overseeing the receipt, processing, and delivery of mail and packages within designated areas. Their duties encompass managing postal facilities, ensuring compliance with postal regulations, and maintaining efficient operations to meet the needs of the community. Additionally, they handle staffing, training, and budgeting, and are often the primary point of contact for customers regarding postal services. By implementing policies and ensuring effective communication within their teams, Postmasters and Mail Superintendents contribute significantly to the overall performance and reliability of the postal system.
Tasks
- Monitor employees' work schedules and attendance for payroll purposes.
- Organize and supervise activities, such as the processing of incoming and outgoing mail.
- Resolve customer complaints.
- Prepare employee work schedules.
- Direct and coordinate operational, management, and supportive services of one or a number of postal facilities.
Technology Skills
- Spreadsheet software
- Presentation software
- Data base user interface and query software
- Human resources software
- Electronic mail software
Tools Used
- Franking or postage machines
- Postal scales
- Bar code reader equipment
- Tape measures
- Scanners
Knowledge
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Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
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Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
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English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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Production and Processing
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
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Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Skills
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Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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Coordination
Adjusting actions in relation to others' actions.
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Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.
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Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
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Speaking
Talking to others to convey information effectively.
Abilities
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Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
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Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
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Written Comprehension
The ability to read and understand information and ideas presented in writing.
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Deductive Reasoning
The ability to apply general rules to specific problems to produce answers that make sense.
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Speech Clarity
The ability to speak clearly so others can understand you.
Education
How much education does a new hire need to perform a job in this occupation?
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High school diploma or equivalent
or: GED, High School Equivalency Certificate
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Bachelor's degree
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Some college, no degree
Work Activities
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Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
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Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
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Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
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Resolving Conflicts and Negotiating with Others
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
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Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Detailed Work Activities
- Prepare staff schedules or work assignments.
- Direct organizational operations, projects, or services.
- Resolve customer complaints or problems.
- Direct administrative or support services.
- Conduct employee training programs.
Work Interests
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Enterprising
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
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Conventional
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
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Social
Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
Job Outlook
Projected salary and job growth
$79060.0 - $104940.0
New job opportunities are less likely in the future. : Below Average
Assessment
Related assessments and tests
No assessment available.