Installation Support Coordinator

Job category: Others: Administrative Support and Secretarial

Location: Randburg

Contract: Permanent

EE position: Yes

The Installation Services Co-ordinator is responsible for coordinating and supporting all installation-related activities for service centres and technicians. This role ensures accurate administration, effective communication, and ongoing operational support to fitment centres, regional offices, and internal stakeholders. The incumbent plays a key role in maintaining system accuracy, coordinating training and compliance requirements, monitoring service requests, and fostering strong working relationships across all departments and fitment centres.

• Creating service centre /technician applications with all relevant documents and general office administration.
• Ensuring technician codes and fitment centres are loaded on all systems and issued.
• Co-ordinating training and polygraphs
• Resolving all e-mail and telephonic queries related to fitment centres.
• Keeping updated records of fitment centres and technicians.
• Providing on-going training/ support to all fitment centres on the My Tracker site and CRM.
• Distributing work to the regional offices and fitment centres.
• Responsible for fitment centres Reports.
• Providing frontline and general admin training to fitment centres.
• Monitoring all Service Requestsfor the fitment centres.
• Dealing and interacting with all departments and fitment centres at all levels and maintaining good working relationships
• Matric with minimum of 1 years Service Administration experience.
• PSIRA Grade E Registered and Active
• The suitable candidate will have an above average knowledge of al Tracker Systems.
• Good communication skills are necessary and the application must be able to speak , write andread English.
• Computer literacy is compulsory.
• Attention to detail and accuracy is essential
• The relevant candidate must energetic, motivate, have a sense of urgency and Customer Centric.

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