Installation Support Agent

Tracker is seeking an Installation Support Agent to join the Installation Support division at our Head Office. The successful candidate will be responsible for upholding exceptional customer service standards, resolving customer queries, and thriving in a fast-paced, high-pressure environment. We are looking for dedicated, hardworking individuals who can contribute to a dynamic and motivated team.

• Marketing of Tracker to both existing and prospective clients.
• Establishing, building and maintaining relationships with our various partners.
• Contract administration, feedback and daily statistical reporting.
• Ensure that Customer Service standards are maintained in a highly pressurized environment.
• Provide service within the region as well as other departments/regions/staff within Tracker.
• Meet/exceed targets.
• Follow up leads/queries.
• Scheduling fitments of Tracker units.
• Liaising with technicians regarding appointments.
• Rescheduling of appointments.
• Checking/Maintaining high Quality of schedules.
• Monitoring effective utilization of Tracker technicians.
• Outsourcing of work to Fitment centres.
• Maintain local and regional Scheduling Relationships.
• Management of potential cancellations.
• Taking ownership of all queries received and calls taken and assisting theclient within our SLA's
• Matric with at least 1 year Contact Centre experience.
• Experience in a technically orientated environment
• Excellent typing and accurate data capturing skills.
• Excellent communication skills including excellent telephone manner.
• Analytical skills.
• Ability to work under pressure.
• Feel confident to have all calls voice recorded.
• Excellent time management - Work with time controls.
• High levels of self-discipline.
• Be able to work independently.

NB : Should you not receive a response from us within 4 weeks, kindly consider your application unsuccessful.

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