Installation Support Administrator - Johannesburg

Listing reference: track_001633

Listing status: Online

Apply by: 26 March 2026

Job category: Call Centre and Telesales

Location: Randburg

Contract: Permanent

Remuneration: Market Related

EE position: No

The Installation Support Administrator provides administrative and coordination support to the Installation Support function, ensuring effective management of fitment centres and technicians. The role includes system administration, record keeping, training coordination, query resolution, reporting, and purchase order processing, while liaising with internal departments, regional offices, and fitment centres to support efficient installation operations.

Duties and Responsibilities

• Provide administrative, organisational and scheduling structure support.
• Ensure that all work assigned to staff are attended to in HOD absence.
• Prepare a variety of documents, requisitions, purchase orders, resolution and other correspondence.
• Initiate and respond to written and verbal correspondence, including composition, editing and distribution.
• Maintain appointment schedules, calendars, and coordinate travel arrangements.
• Event planning and coordination (National Fitment Centre Awards).
• Coordinate and organise meetings, meeting minutes and records.
• Receive and screen communications in HOD absence, including telephone calls, mail and email, and provide assistance using independent judgement to determine that requiring priority attention; research and respond to communication as appropriate.
• Perform special projects and other duties as required.
• Purchase orders and Payments (Reconcile records).
• Review and summarise miscellaneous reports and documents.
• Organising and storing information and records, and implement record retention policies and procedures.
• Follow up on assignments given to the management staff and provide status reports to HOD.
• Report on monthly management accounts; investigate monthly expenditure on the GL5 reports, quotes and invoices.
• Report on level 1 budget preparations (working alongside manager to, prepare comments and future budgets to capture on Hyperion).
• Provide information to other business units or departments, internal and external parties and organisations, committees involving specialised and technical subject matter.
• Draft and communicate memos to Fitment Centres regarding policy changes.
• Participate in management contract negotiation strategy planning meetings, preparing draft proposals for management, providing clerical support during contract negotiation sessions, and follow up on items discussed as appropriate.
• Monitor work sites to ensure compliance with established methods, guidelines, standards and procedures.
• Arrange for regional installation of signage to Tracker approved Fitment Centres.
• Establish a worthy working relationship with each supplier in order to obtain the maximum reliability and commitment.
• Quotes and invoice processing for payment on completed signage.
• Negotiate quotations with signage suppliers.
• Obtain visuals before and after signage, managerial approval needed.

• Matric with at least 1 year Contact Centre experience.
• Excellent typing and accurate data capturing skills.
• Excellent communication skills including excellent telephone manner.
• Analytical skills.
• Ability to work under pressure.
• Feel confident to have all calls voice recorded.
• Excellent time management - Work with time controls.
• High levels of self-discipline.
• Be able to work independently.
• Medical Aid
• Provident Fund

NB: Should you not receive a response from us within 4 weeks, kindly consider your application unsuccessful.

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