Installation Support Administrator - Cape Town-(R156K-Rpa)

A leading organization in the Western Cape is seeking an Installation Support Administrator to provide scheduling and administrative support within a high-pressure, customer-focused environment. The ideal candidate will be responsible for maintaining customer service standards, resolving client queries, and contributing to a dedicated and driven team. This role requires a diligent, reliable, and hard-working individual with strong coordination and communication skills.

• Matric
• Extensive knowledge of the Western Cape geographical area
• MS office Knowledge (intermediate level in Excel)
• Above average Customer Service skills
• Ability to work under pressure
• Ability to work within a team
• Out of the box thinking skills
• Excellent communication and organizational skills
• Excellent service orientation
• Time management

• Marketing of company to both existing and prospective clients.
• All the exceptions and urgent same day scheduling for the Western Cape Region
• Support and liaison between the Sales, Installations and Tech support in HQ
• Establishing building and maintaining relationships with our various partners.
• Contract administration, feedback, and daily statistical reporting.
• Ensure that Customer Service standards are maintained in a highly pressurized environment.
• Provide service within the region as well as other departments/regions/staff within Tracker.
• Meet / exceed targets.
• Data Capturing.
• Tech Support - Is responsible for the Tech efficiency and ensuring that all the bookings conform to the Scheduling aid. Will also take instruction from the IM about closing techs for projects, Annual & Sick leave and rebooking cancelled jobs.
• Follow up leads/queries.
• Scheduling fitments of Tracker units.
• Liaising with technicians regarding appointments.
• Rescheduling of appointments.
• Checking / Maintaining high quality schedules.
• Monitoring effective utilisation of company technicians.
• Outsourcing work to fitment centres.
• Maintain local and regional Scheduling relationships.
• Management of potential cancellations.
• Taking ownership of all queries and calls taken and assisting the client within our SLA's
• Allocating of Prefit fitments to assigned Fitment Centres.
• Arrange and coordinate same day fitments as per Dealer requirements.