TRAFFIC
Western Cape
Inbound Voice & Chat Customer Care Specialist
Teleperformance
Job Description
Teleperformance in Cape Town is seeking dedicated customer care advisors to handle inbound inquiries via voice and chat. The role requires strong communication skills, attention to detail, and at least 2 years of call center experience. Candidates must be tech-savvy and adaptable to changes while providing high-quality service. This position is part of a regulated financial company where checks on credit and criminal records are mandatory for employment.
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
Blackbaud Raiser's Edge NXT
Salesforce Sales Cloud
Airtable
Microsoft Access 365
Oracle Database Cloud Service
Microsoft Dynamics 365
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft Cloud Manager
Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.
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