Head Office Centurion

We are looking for a highly organized and driven Service Delivery Coordinator to join our team. In this role, you will manage the end-to-end ONT (Optical Network Terminal) installation process and act as the key link between installers, customers, and internal stakeholders.

• Coordinate and schedule ONT installations across various order types (FTTH, relocations, cancellations, etc.)
• Monitor and manage orders to ensure SLA compliance
• Maintain accurate workflow and order data in internal systems
• Communicate regularly with customers, installers, and stakeholders
• Verify customer details via phone, email, and WhatsApp for Business
• Support installers with queries and on-site challenges
• Manage order exceptions, delays, and holdovers
• Process requisitions and coordinate equipment distribution
• Handle ONT swap tickets and cancellations, including equipment recovery
• Review and submit installer invoices for approval
• Conduct quality assurance checks and track installer performance
• Respond to queries via shared mailboxes
• Assist with reporting and general administrative duties

• Matric / Grade 12
• Post matric tertiary qualification would be advantageous.

• Minimum of 2 years work experience in the fibre industry or a similar environment.