TRAFFIC
Western Cape
Head of Contact Center Ops & Excellence
Salt Digital Recruitment
Job Description
Salt Digital Recruitment is seeking an experienced Head of Operations Support in Cape Town to drive operational excellence across a large contact centre. This strategic leadership role involves overseeing Workforce Management, Quality Assurance, and Dialler Support functions.
The ideal candidate will have at least 8 years in a contact centre environment and 5 years in a senior leadership role. Responsibilities include managing budgets, leading teams, and implementing performance improvements.
About This Role
Career insights for Financial Managers positions
Salary Benchmark
R53,588/month
R39,825 to
R73,560/month
Source: WageIndicator ZAR data
Job Outlook
This career will grow rapidly in the next few years.
Key Skills for This Role
Active Listening
Critical Thinking
Reading Comprehension
Speaking
Monitoring
Common Technologies
Microsoft Dynamics 365
Oracle PeopleSoft Cloud
SAP S/4HANA
Microsoft PowerPoint 365
Microsoft SQL Server 2022
Oracle Database 23c
SQL
Alteryx Analytics Cloud
Related Career Paths
Financial Managers Insights
Median Salary (ZAR)
R53,588/month
Job Outlook
This career will grow rapidly in the next few years.
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