TRAFFIC
Gauteng
Guest Experience Specialist - Front Desk & Rewards
ANEW Hotels & Resorts Pty
Job Description
A hospitality company in Pretoria seeks a Receptionist to create memorable experiences for guests while managing front desk operations. Responsibilities include welcoming guests, handling reservations, processing payments, and ensuring guest satisfaction. The ideal candidate will demonstrate excellent customer service skills, proficiency in Opera PMS, and the ability to multitask efficiently in a fast-paced environment. This role is crucial for maintaining high guest satisfaction and operational excellence.
About This Role
Career insights for Concierges positions
Salary Benchmark
$37,150/year
Source: O*NET (USD)
Key Skills for This Role
Service Orientation
Social Perceptiveness
Active Listening
Speaking
Coordination
Common Technologies
Microsoft Outlook
Microsoft PowerPoint
Billing software
Budgeting software
Web browser software