Career Opportunities

Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Night Auditor/Overnight Front Desk Clerk. You will play a key role to ensure a great guest and colleague experience. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today – we’re waiting to hear from you! Job Responsibilities As a Night Auditor/Overnight Front Desk Clerk, you will be responsible for performing a variety of guest service activities while providing the highest level of service possible. Your specific duties in this role will include: • Greet, register, and assign rooms to guests. • Answer telephone. • Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests. • Make and confirm reservations. • Monitor room availability. • Block rooms. • Program wake-up calls. • Handle guest mail and messages. • Open and close shifts making cash drops as necessary. • Maintain market stock and coffee area as needed. • Finalize transactions completed during the day and process credit card transactions. • Prepare and print folios for departing guests. • Create, print, file and transmit required reports. • Compile daily sales figures and complete the Daily reports. • Complete End of Month procedures. • Ensure hotel PMS system is in balance with the reservations system. Correct any discrepancies. • Provide guests information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service. • Provide guests with directions and information regarding the local area. • Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas. • Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies. • Schedule shuttle runs for guests (hotels with shuttle only). • Provide safe transportation to all guests using the hotel shuttle vehicle (select service properties only). • Perform laundry duties as needed (Fairfield Inn only). • Set up continental breakfast (Fairfield Inn only). Job Requirements We are looking for a self-motivated Night Auditor/Overnight Front Desk Clerk with a strong work ethic and a drive to exceed expectations. It is also important that you have excellent communication skills. Specific qualifications for the role include: • 1 to 3 months related experience; High school diploma or general education degree (GED); or equivalent combination of education and experience. • Solid organizational, time-management and prioritization skills • Exceptional customer service skills • Ability to multi-task in a fast-paced environment • Basic computer and administrative skills • Availability to work an overnight schedule • Maintain a valid Driver’s License from the state which you reside with no major violations. Benefits As a Night Auditor/Overnight Front Desk Clerk with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It’s the kind of company where many of our associates come for a job, but stay for a career—the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves. Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location. • Compensation $19.50 and up based on experience • Comprehensive benefit packages for full-time positions • Hotel room discounts at our locations around the globe • Discounts on food and beverages • Professional development and advancement opportunities Job Types: Full-time, Part-time Pay: From $19.50 per hour Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Paid time off • Referral program • Tuition reimbursement • Vision insurance Application Question(s): • Are you willing to work a schedule other than Monday through Friday, including weekends, holidays, and overtime? Shift availability: • Overnight Shift (Required) Work Location: In person

Front Desk Clerk Hot Job Richmond, VA 23219 Overview Salary Range $16.50 - $17.50 Hourly Level Entry Position Type Full-Time/Part-Time Job Shift Any Category Hospitality - Hotel Description Job Title: Guest Service Agent Company: Shamin Hotels Organizational Structure: Department: Operations Reports To: Front Office Manager Supervision: None Pay Structure: Hourly, Paid Bi-weekly Position Overview : The Guest Service Agent is responsible for checking guests in and out of their rooms. They work with guests both in-person and online to reserve their rooms, answer any questions they have about the hotel and provide details and recommendations about activities to do in the surrounding area. Agents obtain or confirm guest information, assign rooms, activate and distribute keys, etc. Collect payment for room charges and other fees. Essential Job Functions: • Greets, registers, and assigns rooms to guests. • Issues room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers. • Date-stamps, sorts and racks incoming mail and messages. • Transmits and receives messages using equipment such as telephone, fax and switchboard. • Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. • Keeps records of room availability and guests' accounts. • Computes bill, collects payment and makes change for guests. • May make, confirm and cancel reservations for guests. • Posts charges such as room, food, liquor or telephone by hand or machine. • May make restaurant, transportation or entertainment reservations for guests. • May deposit guests' valuables in hotel safe or safe-deposit box. • May order complimentary flowers or Champaign for special guests at management's direction • Understands and enforces the hotel company credit policies. • Accounts for all cash and makes deposits in accordance with hotel and company policies. • Communicates effectively with other front office and hotel departments. • Reports to work for scheduled shift, on time and in uniform in accordance with company policy. • Knows and complies with all company policies and procedures pertaining to this position and its duties. • Takes the initiative to greet guests in a friendly and warm manner. • Cross sells other Shamin Hotels. • Performs other related duties as required. Qualifications Top Requirements: Team Up: Be Golden, Collaborate and Help Others Succeed. Own It: Be a role model, Embrace Responsibility and Keep Learning. Passionately Serve: Be Positive, Care Deeply and Create Memories. Qualifications: Proven experience as a front desk agent preferred. Prioritization and time management skills required. Working quickly without compromising quality. Attention to Detail skills required. Reliable mode of transportation required. High school diploma or GED certification or an equivalent combination of education and experience. Who are we looking for? Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality? Shamin Hotels invites you to join our team! Whether you're greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to ensure their stay is nothing short of perfect, your dedication to service excellence will shine through in everything you do. We are seeking candidates with a wide variety of knowledge, skills, and experiences to contribute to our continued success. Whether you're a seasoned professional or just starting your career, we have opportunities for you to grow and excel with us! Why Should You Work for Shamin Hotels? Amazing Benefits! In addition to competitive pay, we offer a range of benefits for full-time associates, including health, dental, vision, accident and short and long term disability insurance, pet insurance, gym membership discounts, Paid time off, Paid holidays, Shamin Perk discounts on tickets, rental cars and attractions, footwear discounts, 401K plan with company match, employee discounts at our branded hotels and more! Part-time associates have access to Critical Illness, Hospital Indemnity, Accident Insurance and Pre-paid Legal Resources. Endless Opportunities ! With over 70 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine. Advancement! We're proud of our track record of promoting from within. At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. Join us and be part of a company where your potential is limited only by your ambition. We look forward to welcoming you to the Shamin Hotels family! About Us : In a story of entrepreneurial spirit and partnership, P.C. Amin and his brother-in-law B.N. Shah embarked on a remarkable venture in 1978. They seized an opportunity, purchasing a bankrupt hotel in Lumberton, North Carolina. United by their vision and commitment to excellence, they merged their names, Shah and Amin, to create Shamin Hotels. Today, Shamin Hotels stands as a testament to their legacy, having grown into the largest hotel owner and operator in Virginia, with over 70 hotels spanning multiple states. Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted. Skills: Communication Skills, Corporate Policies, Cross-Selling, Detail Oriented, Establish Priorities, Fast Food, Hotel Industry, Loan Structuring, Office Management, Operations Management, Purchasing/Procurement, Record Keeping, Restaurant, Team Player, Time Management, Transmit/Receive Modules undefined: Shamin Hotels

At Renaissance Riverview Plaza Hotel, we pride ourselves on delivering unparalleled service in a beautiful environment. Our hotel is full of warmth, luxury, and modern amenities, offering our guests an unforgettable experience. We are seeking dynamic and results-driven candidates to join our team to deliver outstanding service to our guest. Why Join Us? This is your opportunity to be part of a prestigious property within the Marriott family, where you can make a significant impact. We offer a collaborative work environment, opportunities for growth, and the chance to work with a passionate team dedicated to creating memorable experiences for our guests. As a part of the PCH Hotels & Resorts portfolio, we offer a robust compensation and benefits package, including: • Health, Dental, Vision and Life Insurance including FSA and HSA options • Short and Long-Term Disability • Paid holidays, Vacations, PTO and Sick Leave. • 401k with matching • Tuition Reimbursement • Hotel and Food and Beverage Discounts And much more! Job Description: As a member of our hospitality team, the primary responsibility of a Front Desk Clerk is to provide smooth guest arrival and departure procedures while maintaining high hospitality standards. This role is responsible for verifying the accuracy of room blocks, pre-registration, and pre-assignment of rooms, and properly assigning rooms based on room location, rate, guaranteed room types, Marriott Reward Members, or group status. This role also plays a vital role in handling guest concerns in a professional and timely manner, to find appropriate solutions and ensure guest satisfaction. The ability to empathize with guests and take swift action will contribute to creating a positive and memorable experience. • Warmly greets guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival. • Skillfully assign rooms based on room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status, ensuring optimal guest experience. • Issue room keys and provide escort instructions to the Bellhop for smooth guest arrivals. • Knowledgeably respond to guest inquiries about hotel services, registration, local amenities, entertainment options, and travel directions, providing helpful recommendations. • Maintain up-to-date knowledge of groups or events in-house and current local events, ensuring guests are well-informed about relevant activities. • Understand qualified discounts, their availability, and the proper application of vouchers for eligible guests. • Handle future and same-day reservations efficiently, accommodating walk-in guests with professionalism and attention to detail. • Conduct guest check-ins and check-outs in a knowledgeable, efficient, friendly, and professional manner, ensuring a smooth process for guests. • Assist guests with the use of safe deposit boxes at the Front Desk, ensuring the security and confidentiality of their belongings. • Accurately post, correct, or adjust charges to guest accounts as necessary, maintaining precise records. • Be well-versed in hotel credit, cash-in-advance, and check-cashing procedures, adhering to established policies. • Maintain and complete Front Desk reports thoroughly, ensuring accurate and timely documentation. • Handle cash transactions with accuracy and integrity, following cash handling procedures meticulously. Education Preferred• High School or better in HS Diploma/GED Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. You must be dependable and able to work any shift. Responsibilities • Perform all check-in and check-out tasks • Manage online and phone reservations • Inform customers about payment methods and verify their credit card data • Register guests collecting necessary information (like contact details and exact dates of their stay) • Welcome guests upon their arrival and assign rooms • Provide information about our hotel, available rooms, rates and amenities • Respond to clients’ complaints in a timely and professional manner • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs • Upsell additional facilities and services, when appropriate • Maintain updated records of bookings and payments Skills • Work experience as a Hotel Front Desk Agent, Receptionist or similar role • Customer service attitude • Excellent communication and organizational skills Job Type: Part-time Pay: $11.00 - $12.00 per hour Work Location: In person

Job Summary Join our dynamic hospitality team as a Hotel Front Desk Clerk, where you will be the welcoming face and first point of contact for our guests. This energetic role involves delivering exceptional customer service, managing reservations, and ensuring a smooth check-in and check-out process. Your enthusiasm and professionalism will set the tone for an outstanding guest experience, contributing to the overall success of our hotel operations. If you thrive in a fast-paced environment and enjoy creating memorable stays for guests from around the world, this is the perfect opportunity for you Responsibilities - Greet guests warmly and provide personalized assistance throughout their stay - Manage reservations using property management systems (PMS) such as OPERA or similar platforms - Handle guest inquiries via multi-line phone systems with professionalism and courtesy - Process check-ins, check-outs, and handle billing accurately while maintaining excellent phone etiquette - Address guest concerns promptly, utilizing customer service problem-solving skills to ensure satisfaction - Maintain detailed records of guest interactions, room assignments, and special requests - Follow hotel emergency procedures to ensure guest safety and security at all times Skills - Strong background in hospitality management and customer service excellence - Multilingual or bilingual abilities to communicate effectively with diverse guests - Proficiency with hospitality reservation systems like OPERA or comparable property management software - Experience with front desk operations, night audit procedures, and guest relations - Knowledge of hotel management practices, including guest services and hotel emergency protocols - Excellent phone communication skills, including multi-line phone system operation and phone etiquette - Ability to solve customer service issues efficiently while maintaining a positive attitude - Familiarity with resort environments and hotel experience preferred - Strong organizational skills to manage multiple tasks simultaneously in a fast-paced setting Pay: $13.00 - $14.00 per hour Benefits: - Employee discount - Flexible schedule - Free parking - Paid time off - Professional development assistance Work Location: In person

Position Overview We are currently seeking a friendly and customer-focused Front Desk Clerk to join our team at Double Tree in Lisle IL. The Front Desk Clerk will be responsible for providing exceptional guest service, handling check-ins and check-outs, and assisting guests with inquiries and requests. The ideal candidate will have strong communication skills, attention to detail, and a passion for hospitality. Key Responsibilities Guest Check-In and Check-Out: Greet guests upon arrival and ensure a smooth check-in process. Verify guest information, process payments, and issue room keys. Provide information about hotel services, facilities, and local attractions. Handle check-outs efficiently, processing payments and issuing receipts. Customer Service: Respond to guest inquiries and requests promptly and courteously. Resolve guest complaints and issues in a timely and professional manner. Anticipate guest needs and provide personalized service to enhance their experience. Maintain a positive and welcoming atmosphere at the front desk. Reservation Management: Assist guests with making reservations, modifications, and cancellations. Update reservation system with accurate guest information and special requests. Ensure room availability and assign rooms based on guest preferences and hotel policies. Administrative Tasks: Maintain accurate records of guest accounts, including charges and payments. Prepare daily reports and balance cash drawers at the end of each shift. Assist with administrative duties, including answering phones and responding to emails. Safety and Security: Monitor the lobby and front desk area to ensure the safety and security of guests and staff. Follow emergency procedures and protocols in case of incidents or emergencies. Report any safety hazards or security concerns to management immediately. Qualifications High school diploma or equivalent. Previous experience in customer service or hospitality preferred. Excellent

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Job Description • Provide guests with a friendly and efficient check-in and check-out experience. • Provide guests with general information regarding hotel, amenities, and special • events. • Sell rooms utilizing excellent customer service skills and yield management. • Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner. • Complete all registration forms and computer input. • Retrieve and distribute room keys. • Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures. • Communicate with Executive Hosts regarding hotel stays. • Utilize computer to run necessary reports. • Balance all transactions at the end of shift (audit out). • Operate manual procedures in the event of computer failure. • Other duties as assigned by management Qualifications • High school diploma or equivalent, and minimum 6 months front desk experience. • Ability to utilize basic office machines and telephone. Minimum typing speed 45 WPM. 10-key experience a plus. • Ability to communicate with guests and staff in English. • Knowledge of hotel key system. • Must be able to work flexible shifts. • Able to stand for long periods of time. • Detail oriented and able to multitask. • Ability to add, subtract, and audit accounts. • Money handling experience and ability to operate electronic draft system. • Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems. • Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations. Additional Information Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Description Front Desk & Guest Care We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Role Responsibilities: As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience they can have by: Assisting guests efficiently, courteously and professionally at all times Maintain a high level of service and hospitality Promptly and effectively deal with guest concerns or issues and see that all are met to satisfaction in a timely manner Post guest charges, collect payments and follow all cash handling procedures as required by Concord Handle guest mail and messages with respect to privacy and professionalism Be knowledgeable of the hotel brand and various programs (travel programs, special offers) Be a great communicator to various departments and management on guest comments and concerns Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance Have full knowledge of hotel safety and emergency procedures Drive guests in hotel shuttle Here are some reasons our associates like working for us: Benefits (Full Time Associates only) We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now! If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace. Hourly Rate: $16/Hour to start $100/month perfect attendance bonus for full time Qualifications Front Desk Experience • Preferred 1 years: Front Desk • Preferred 1 years: Fosse system experience Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Source: Concord Hospitality

Front Desk Clerk Oak Grove: Oak Grove Racing, Gaming & Hotel (the "Property") is a newer facility in a high traffic area in the heart of Oak Grove, Kentucky, and across the street from a large Army post, Ft. Campbell. The Property is 10 miles from Clarksville, TN and less than 60 miles northwest of downtown Nashville, TN. JOB SUMMARY The Front Desk Clerk accommodates hotel guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, presenting statements to and collecting payments from departing guests, making and confirming reservations, answering calls and connecting callers to the appropriate extension. ESSENTIAL DUTIES AND RESPONSIBILITIES • Greets, registers, and assigns rooms to hotel guests. • Verifies guest identification using Veridocs and establishes how the guest will pay for the accommodation. • Issues room keys and relays property information to guests • Keeps records of room availability and guests' accounts on computer. • Computes bills and collects payments. • Makes and confirms reservations. • Uses the established system to make Marketing offer reservations. • Answers calls and routes calls to proper extension. • Answers concerning inquiries pertaining to hotel services, shopping, dining, entertainment and any other activity connected with the hotel, gaming facility or entertainment complex. • Advises housekeeping staff when rooms have been vacated and are ready for cleaning. • Contacts housekeeping or maintenance staff when guests report problems. • Performs simple bookkeeping activities, such as balancing cash accounts. • Restocks, cleans and prepares the Hotel Sundry shop to always be guest ready. • Other duties as assigned. REQUIRED SKILLS AND ABILITIES Ability to maintain high levels of confidentiality and integrity. Maintain interpersonal working relationships among all Team Members and the public. Excellent verbal and written communication skills. Willingness to assume overall responsibility relative to the performance of the position. Must be detail oriented, have a professional attitude, strong organizational and time management skills, and be customer-focused. Available to work when needed, including weekends, holidays, and nights. EDUCATION AND EXPERIENCE High School Diploma or equivalent required. Knowledge of principles and processes for providing customer service. Able to obtain and maintain a valid Kentucky gaming/racing license. PHYSICAL REQUIREMENTS & WORKING CONDITIONS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 25lbs. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulation throughout the assigned areas, including the smoking area, actively observing players and functioning of machines. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Job Purpose or Objective(s): As the Hotel Front Desk Clerk, you will greet, check guests in and out of hotel, and assist with any hotel inquiries to ensure guest satisfaction. You will report to the Hotel Shift Manager, Supervisor, or Hotel Departmental Manager. Start Rate: $16.50/hour | Full-Time | Variable | Must be able to work weekends & holidays Primary Tasks: 1. You will check in guest, using guest name whenever possible. Assure that guest is assigned type of room requested and the correct rate is charged. Arrange for luggage to be delivered to guest room. 2. Issue room keys, transmit/receive telephone messages, and schedule wake-up calls. 3. Answer inquiries about hotel services, hours of operations, dining, entertainment, facility, in-house events, directions, and local amenities. 4. Check out guest at end of stay. Check guest satisfaction; collect keys, post charges such as phone calls, internet, cable, and linen charges. 5. You will settle bills through credit card or cash transaction. 6. Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems 7. Assign rooms and create rooming, housekeeping, and maintenance lists each day. 8. Answer telephone calls to screen and route calls to rooms or hotel staff. Maintain telephone logs and take messages for guests. 9. Handle all guest interactions with hospitality, accommodating special requests whenever possible; resolve customer complaints. 10. Perform other responsibilities as assigned. Job Requirements: • Basic computer and keyboarding proficiency. • Must be Customer-focused. • Prior customer service experience 1. You will check in guest, using guest name whenever possible. Assure that guest is assigned type of room requested and the correct rate is charged. Arrange for luggage to be delivered to guest room. 2. Issue room keys, transmit/receive telephone messages, and schedule wake-up calls. 3. Answer inquiries about hotel services, hours of operations, dining, entertainment, facility, in-house events, directions, and local amenities. 4. Check out guest at end of stay. Check guest satisfaction; collect keys, post charges such as phone calls, internet, cable, and linen charges. 5. You will settle bills through credit card or cash transaction. 6. Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems 7. Assign rooms and create rooming, housekeeping, and maintenance lists each day. 8. Answer telephone calls to screen and route calls to rooms or hotel staff. Maintain telephone logs and take messages for guests. 9. Handle all guest interactions with hospitality, accommodating special requests whenever possible; resolve customer complaints. 10. Perform other responsibilities as assigned. • Basic computer and keyboarding proficiency. • Must be Customer-focused. • Prior customer service experience About the Choctaw Nation The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity. Benefits • Free gym membership • Free access to employee health clinic • Free lunch for casino & resort associates • Earned wages access once per week for hourly Associates • Pet insurance • Paid vacation / sick time • Medical / Dental / Vision • 401(K) with company match • College tuition reimbursement • Short-term disability, long-term disability, and family leave • Employee assistance program • Employee prescription program • CNO Paid Life Insurance • Teladoc • On Site Dental Clinics (Jet Dental) • On Site Mammogram Services • Free diabetes and hypertension monitoring benefit (Livongo) • Accolade- Concierge Benefits Program • Wellness Program that equals savings on health insurance cost (Virgin Pulse) • Maternity Care Program • (Benefits provided by the Choctaw Nation are based on employment classification) CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions: • Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS • Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category. • Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates. #LI-onsite