TRAFFIC Western Cape

Guest Assistant - Luxury Boutique Hotel Cape Winelands

Career Growth, Hospitality Recruitment

Job Description

Career Growth Hospitality Recruitment are looking for a warm and service-driven Guest Assistant to join a luxury boutique hotel in the Cape Winelands.

About the Role

As Guest Assistant, you will be the key point of contact for guests, ensuring a seamless and personalised experience from arrival through to departure.

Key Responsibilities
  • Manage check-in and check-out processes efficiently
  • Assist guests with reservations, transport, and activity bookings
  • Handle guest requests and resolve any issues promptly
  • Maintain accurate guest billing and records
  • Ensure reception and public areas are always guest-ready
  • Coordinate with all departments to deliver exceptional service
  • Monitor guest satisfaction and follow up on feedback
Requirements
  • Minimum 2 years' experience in a luxury hotel front office role
  • Strong knowledge of hospitality operations
  • Excellent communication and interpersonal skills
  • Proficient in property management systems
  • Well-presented and guest-focused
  • Ability to work shifts, including evenings and weekends
What We're Looking For

A polished and professional individual with a passion for guest service and attention to detail.

Apply online

About This Role

Career insights for Hotel, Motel, and Resort Desk Clerks positions

Salary Benchmark
$30,790/year
Source: O*NET (USD)
Job Outlook
This career will grow rapidly in the next few years.
Key Skills for This Role
Social Perceptiveness Speaking Service Orientation Active Listening Coordination
Common Technologies
Incident tracking software Property management system PMS software Yardi software Blink ASI FrontDesk InnQuest roomMaster Ramesys Hospitality Microsoft Excel