Hotel, Motel, and Resort Desk Clerks
What is a Hotel, Motel, and Resort Desk Clerk?
Hotel, Motel, and Resort Desk Clerks are hospitality professionals who serve as the front-line representatives of hotels, motels, and resorts. They are primarily responsible for welcoming guests, managing reservations, and ensuring a smooth check-in and check-out process. Desk clerks play a crucial role in creating a positive first impression of the establishment, as they interact directly with customers and provide essential information about the facilities and services offered. They handle customer inquiries, assist with special requests, and help resolve any issues that may arise during a guest's stay. Additionally, desk clerks perform administrative tasks such as processing payments, maintaining guest records, and coordinating with other hotel departments to ensure efficient operations. Their role requires a blend of customer service skills, attention to detail, and the ability to multitask in a fast-paced environment.
Tasks
- Greet, register, and assign rooms to guests of hotels or motels.
- Contact housekeeping or maintenance staff when guests report problems.
- Issue room keys and escort instructions to bellhops.
- Make and confirm reservations.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
Technology Skills
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Data base user interface and query software
- Incident tracking software
- Property management system PMS software
- Yardi software
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Instant messaging software
- Blink
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Facilities management software
- ASI FrontDesk
- InnQuest roomMaster
- Ramesys Hospitality
- Resort Data Processing
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Spreadsheet software
- Microsoft Excel
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Electronic mail software
- Microsoft Outlook
Tools Used
- Automated attendant systems
- Automatic call distributor ACD
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Vacuum cleaners
- Music or message on hold player
- Premise branch exchange PBX systems
Knowledge
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Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
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Administrative
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
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Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Skills
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Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
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Speaking
Talking to others to convey information effectively.
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Service Orientation
Actively looking for ways to help people.
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Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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Coordination
Adjusting actions in relation to others' actions.
Abilities
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Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
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Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
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Speech Clarity
The ability to speak clearly so others can understand you.
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Speech Recognition
The ability to identify and understand the speech of another person.
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Near Vision
The ability to see details at close range (within a few feet of the observer).
Education
How much education does a new hire need to perform a job in this occupation?
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High school diploma or equivalent
or: GED, High School Equivalency Certificate
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Some college, no degree
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Associate's degree
Work Activities
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Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
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Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
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Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
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Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
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Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Detailed Work Activities
- Greet customers, patrons, or visitors.
- Report maintenance or equipment problems to appropriate personnel.
- Distribute materials to employees or customers.
- Make travel, accommodations, or entertainment arrangements for others.
- Verify accuracy of financial or transactional data.
Work Interests
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Conventional
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
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Social
Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
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Enterprising
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
Job Outlook
Projected salary and job growth
$23500.0 - $41820.0
This career will grow rapidly in the next few years.
Assessment
Related assessments and tests
No assessment available.